Senior Airport Services Agent - CPH

Emirates Group
Copenhagen
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Results-focused","Proactive","Adaptable","Collaborative","Ability to engage and influence"]

Deliver high-quality passenger service across check-in, boarding, arrivals, and special service areas while ensuring compliance with Emirates standards. Coordinate boarding activities, flight documentation, and post-flight reconciliation to support safe, on-time departures. Guide team members, liaise with service providers for seamless support and baggage handling, manage passenger issues, and maintain accurate operational reports and records. Act as deputy to the Check-in Supervisor and support the Ticket Desk during staffing shortages.

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FursaFursa
Emirates Group
Emirates Group
1 day ago

Senior Airport Services Agent - CPH

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Deliver high-quality passenger service across check-in, boarding, arrivals, and special service areas while ensuring compliance with Emirates standards. Coordinate boarding activities, flight documentation, and post-flight reconciliation to support safe, on-time departures. Guide team members, liaise with service providers for seamless support and baggage handling, manage passenger issues, and maintain accurate operational reports and records. Act as deputy to the Check-in Supervisor and support the Ticket Desk during staffing shortages.
Location: Copenhagen
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver passenger service at check-in, boarding, arrivals, and special service areas in line with Emirates standards
  • •Coordinate boarding activities, flight documentation, and post-flight reconciliation to support safe, on-time departures
  • •Provide guidance to team members and oversee operational areas to maintain service excellence and efficiency
  • •Liaise with service providers (e.g., Chauffeur Drive and Ground Handling Agents) to ensure seamless passenger support and baggage handling
  • •Manage passenger issues (baggage, visas, excess baggage, delays/disruptions, denied boarding) and prepare operational reports and documentation

Pay and Benefits

Perks:Travel AllowanceHotel Rates

Key Requirements

  • •Secondary education or equivalent qualification
  • •Experience in airport passenger services operations
  • •Working knowledge of Departure Control Systems (DCS)
  • •Completion of professional training in Passenger Services and Ground Operations
  • •Fluent spoken and written English and Danish
Skills:Results-focusedProactiveAdaptableCollaborativeAbility to engage and influence
Languages:EnglishDanish
Tech Stack:Departure Control Systems (DCS)Credit card verificationReservationsTicketing

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn