Product Operations Associate

EvenUp
United States
Workplace: RemoteFull timeFunction: Communications, PR & CommunityExperience: 2-3 yearsSkills: ["Written communication","Quality focus","Customer feedback management","Iteration","Collaboration"]

Own the operational side of AI Communication Agents that contact medical providers, law firms, and plaintiffs on behalf of customers. Collaborate with Product and Engineering to shape the agent roadmap, write and iterate prompts and logic, and run QA/audit cycles to ensure trustworthy outputs. Manage a customer feedback loop, translate feedback into product changes, and support reporting and ad hoc leadership requests.

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FursaFursa
EvenUp
EvenUp
1 week ago

Product Operations Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the operational side of AI Communication Agents that contact medical providers, law firms, and plaintiffs on behalf of customers. Collaborate with Product and Engineering to shape the agent roadmap, write and iterate prompts and logic, and run QA/audit cycles to ensure trustworthy outputs. Manage a customer feedback loop, translate feedback into product changes, and support reporting and ad hoc leadership requests.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Partner with the Product Manager and Engineering to shape the Communication Agents roadmap.
  • •Own the client feedback loop by joining customer calls, triaging issues, separating complaints from defects, and closing the loop with law firms and Customer Success.
  • •Write, iterate, and test agent prompts, scripts, logic, and configurations, defining inputs/outputs and escalation paths.
  • •Build and maintain QA rubrics and audit processes, driving fixes through to resolution.
  • •Handle reporting and ad hoc leadership requests as they arise.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveHome OfficeLife InsuranceLong-term DisabilityParental LeavePaid ParentalCritical Illness

Key Requirements

  • •2–3 years of experience in Product Operations, AI Operations, or Technical Program Management, owning an end-to-end product/operational surface.
  • •Hands-on experience prompting and evaluating LLM systems.
  • •Experience building or running a QA/evaluation process and working directly with customers to translate feedback into product changes.
  • •Ability to maintain a high quality bar under pressure in a fast-moving, non-deterministic environment without needing a playbook.
  • •Strong written communication skills.
Experience:2-3 yearsSaaSAILLM
Skills:Written communicationQuality focusCustomer feedback managementIterationCollaboration
Tech Stack:LLMAI

Company Brief

EvenUp
Develops an AI-powered Claims Intelligence Platform for personal injury law firms that automates document generation, reviews medical records, and streamlines workflows to help firms settle cases faster and secure fairer client outcomes.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2019
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Glassdoor: 3.1
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