Superblocks

4 years ago

Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Join Superblocks as a Solutions Engineer, acting as the technical bridge between customers and product. You will troubleshoot complex integrations, guide enterprise deployments, and influence product direction by translating customer needs into features. Working at the intersection of engineering, product, and customer success, you’ll code, debug workflows, and create docs to help users maximize the platform.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Engage with the Superblocks customer base to resolve technical support requests while continuing to educate our clients on the use of the platform.
•Provide personalized assistance via live chat and manage our live ticketing system (Zendesk) to facilitate seamless integration and utilization of Superblocks.
•Partner with Product Management and Engineering leaders to build a tight feedback loop that will provide customer feedback - which will be used to determine the direction of large features
•Participate in customer meetings to gain firsthand insight into our user’s needs and preferences.
•Build comprehensive technical documentation for newly introduced product functionalities, alongside user guides aimed at aiding customers in navigating intricate use-cases.

Pay and Benefits

Salary: USD 80,000 - 180,000 annually

Key Requirements

•Interested in solving technical problems for customers
•Determined, driven, & have a desire for continuous learning
•An engineer by way of education: Bachelor’s degree or coding bootcamp
•Technical with experience in JavaScript, Python, OR TypeScript and familiar with web technologies (e.g., REST APIs, HTML/CSS)
•A strong presenter and confident in technical conversation

Experience:SaaSAICloud

Education:Bachelor's

Skills:CommunicationPresentationProblem-solvingCollaboration

Languages:English

Tech Stack:JavaScriptPythonTypeScriptREST APIsHTMLCSSZendesk

Company Brief

Superblocks

Industry: Developer Tools

Website

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Superblocks

4 years ago

Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Engage with the Superblocks customer base to resolve technical support requests while continuing to educate our clients on the use of the platform.
•Provide personalized assistance via live chat and manage our live ticketing system (Zendesk) to facilitate seamless integration and utilization of Superblocks.
•Partner with Product Management and Engineering leaders to build a tight feedback loop that will provide customer feedback - which will be used to determine the direction of large features
•Participate in customer meetings to gain firsthand insight into our user’s needs and preferences.
•Build comprehensive technical documentation for newly introduced product functionalities, alongside user guides aimed at aiding customers in navigating intricate use-cases.

Pay and Benefits

Salary: USD 80,000 - 180,000 annually

Key Requirements

•Interested in solving technical problems for customers
•Determined, driven, & have a desire for continuous learning
•An engineer by way of education: Bachelor’s degree or coding bootcamp
•Technical with experience in JavaScript, Python, OR TypeScript and familiar with web technologies (e.g., REST APIs, HTML/CSS)
•A strong presenter and confident in technical conversation

Experience:SaaSAICloud

Education:Bachelor's

Skills:CommunicationPresentationProblem-solvingCollaboration

Languages:English

Tech Stack:JavaScriptPythonTypeScriptREST APIsHTMLCSSZendesk

Company Brief

Superblocks

Industry: Developer Tools

Website