Sr. Systems Engineer

Motorola Solutions
United States
Workplace: RemoteFull timeUSD 90,000 - 100,000 annuallyFunction: IT Operations (Systems/Network Admin)Experience: 5+ yearsEducation: bachelorsSkills: ["Problem solving","Customer relationship management","Technical communication","Knowledge transfer","Mentorship"]

Serve as a Tier 4 technical escalation point for Next-Generation 911 (NG911) call-taking and dispatching solutions. Diagnose and resolve complex architecture, networking, and telephony incidents, manage trouble tickets in service tools, and validate/deploy upgrades with Product Development and Technical Services. Maintain lab configurations and create technical procedures, deliver corporate-level training, support on-call rotations, and travel onsite when required.

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FursaFursa
Motorola Solutions
Motorola Solutions
1 month ago

Sr. Systems Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 38 days agoStatus: Live

Job Summary

Serve as a Tier 4 technical escalation point for Next-Generation 911 (NG911) call-taking and dispatching solutions. Diagnose and resolve complex architecture, networking, and telephony incidents, manage trouble tickets in service tools, and validate/deploy upgrades with Product Development and Technical Services. Maintain lab configurations and create technical procedures, deliver corporate-level training, support on-call rotations, and travel onsite when required.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Provide Tier 4 escalation resolution for hardware, software, and network configuration issues within NG911 solutions.
  • •Troubleshoot complex system architectures, server infrastructure, and database layers to replicate and resolve critical incidents.
  • •Manage and resolve complex trouble tickets in service management tools, maintaining clear customer and leadership communication.
  • •Interface with Product Development and Technical Services to test, validate, and deploy future technologies and software upgrades.
  • •Deliver corporate-level technical training and participate in on-call rotations, traveling onsite when needed for engineering support.
Travel: Low travel

Pay and Benefits

Salary: USD 90,000 - 100,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveEquity

Key Requirements

  • •Provide Tier 4 technical escalation support for NG911 hardware, software, and network configuration issues, resolving complex incidents effectively.
  • •Expertise installing, configuring, and troubleshooting Windows Server 2008/2012, Windows 7/10, and Linux/UNIX environments.
  • •Experience with LAN/WAN troubleshooting, Cisco CCNA concepts, Windows Domain architecture, and Active Directory integration.
  • •Knowledge of analog/digital telephony, VoIP applications, PBX (Asterisk or similar), SS7, routing, and geo-spatial routing.
  • •Fluent English communication and ability to obtain background clearance as required by a government customer.
Experience:5+ yearsPublic safetyEmergency response systemsTechnical support
Education:Bachelor's
Skills:Problem solvingCustomer relationship managementTechnical communicationKnowledge transferMentorship
Certifications:Microsoft MCSECisco CCNA
Languages:English
Tech Stack:Windows Server 2008Windows Server 2012Windows 7Windows 10Linux/UNIXLAN/WANCisco CCNAActive DirectoryVoIPPBXAsteriskSS7RoutingGeo-spatial routingDell serversHP serversGISDatabase integrationsService management tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:CJIS Security Policy (fingerprint background check)

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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Glassdoor: 3.7
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