Business Analyst

Fiserv
Milan
Workplace: OnsiteFull timeEUR 52,470+Function: Business OperationsExperience: 6-10 yearsSkills: ["Communication","Requirements gathering","Stakeholder management"]

Support client implementations, conversions, and migration initiatives by gathering, analyzing, and documenting business and functional requirements. Lead requirements discussions, assess current- and target-state processes, and translate business needs into functional specifications, process flows, and user stories. Maintain requirements traceability across the project lifecycle, support testing and UAT readiness, and act as a liaison between stakeholders, SMEs, and delivery, product, technology, and testing teams—especially across issuing and card-processing environments.

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Fiserv
Fiserv
1 day ago

Business Analyst

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Last checked: 18 hours agoStatus: Live

Job Summary

Support client implementations, conversions, and migration initiatives by gathering, analyzing, and documenting business and functional requirements. Lead requirements discussions, assess current- and target-state processes, and translate business needs into functional specifications, process flows, and user stories. Maintain requirements traceability across the project lifecycle, support testing and UAT readiness, and act as a liaison between stakeholders, SMEs, and delivery, product, technology, and testing teams—especially across issuing and card-processing environments.
Location: Milan
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Gather, analyze, and document business and functional requirements to support client implementations, conversions, and migration initiatives.
  • •Lead requirements discussions and assess current-state vs target-state processes to identify functional gaps, operational impacts, dependencies, and decisions needed.
  • •Define and maintain analysis documentation across the lifecycle, including requirements packs, functional specifications, gap analysis, decision logs, and process documentation.
  • •Translate business needs into clear functional requirements for implementation, product, technology, and testing teams, maintaining requirements traceability for approved changes and decisions.
  • •Support testing, UAT, operational readiness, go-live preparation, and transition to BAU by validating coverage and resolving functional queries with internal teams, clients, and partners.

Pay and Benefits

Salary: EUR 52,470

Key Requirements

  • •6-10 years of experience in business analysis, requirements gathering, functional analysis, or solution analysis roles in the Financial Services industry (Cards and Payments preferred).
  • •Working knowledge of issuing, card-processing, and payments operations, including how business requirements translate into processing and operational outcomes.
  • •Subject Matter Expert/Business Analyst experience in areas such as Regulatory, Compliance, Payment Schemes, Card Processing, Customer Correspondence, Fulfillment, Collections, Risk/Fraud, Disputes, Chargebacks, Retrievals, Testing, Consumer Finance, Credit Cards, Loans, Debit Cards, or Retail Cards (strongly preferred).
  • •Experience supporting and/or leading business analysis activities for medium to large, client-facing implementations, conversions, or migration initiatives with multiple stakeholders and workstreams.
  • •Professional proficiency in both English and Italian, with strong verbal and written communication skills.
Experience:6-10 yearsFinancial servicesCards and paymentsFintechConsumer finance
Skills:CommunicationRequirements gatheringStakeholder management
Languages:EnglishItalian

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn