Senior Technical Account Manager - Payments

Airwallex
San Francisco
Workplace: HybridFull timeUSD 140,000 - 210,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Relationship management","Problem-solving","Presentation"]

Senior Technical Account Manager role within Airwallex’ Merchant Services team, acting as the primary technical advisor for enterprise clients, guiding product adoption and API-driven integrations, coordinating with account managers on optimization opportunities, and providing proactive, end-to-end technical support post-go-live from a San Francisco base (2 days/week in-office).

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Airwallex
Airwallex
4 months ago

Senior Technical Account Manager - Payments

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Senior Technical Account Manager role within Airwallex’ Merchant Services team, acting as the primary technical advisor for enterprise clients, guiding product adoption and API-driven integrations, coordinating with account managers on optimization opportunities, and providing proactive, end-to-end technical support post-go-live from a San Francisco base (2 days/week in-office).
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients
  • •Deliver an elevated services and technical support experience to your client portfolios
  • •Build trusted relationships with your clients by becoming a subject matter expert on their business
  • •Work with account managers from commercial team to explore optimization and upsell opportunities
  • •Be directly accountable for analysing and improving their support experience and providing contextual insight regarding client's experience with Airwallex products

Pay and Benefits

Salary: USD 140,000 - 210,000 annually
Equity and Bonus:Equity
Perks:EquityAnnual Bonus

Key Requirements

  • •Bachelor's degree in a STEM discipline
  • •At least 5 years experience working in an engineering, technical support, or technical account manager role
  • •Thorough understanding of the software development lifecycle and API architecture
  • •Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
  • •Ability to approach customer and sales team requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
Experience:5+ yearsPaymentsFintech
Education:Bachelor's
Skills:CommunicationCollaborationRelationship managementProblem-solvingPresentation
Languages:English
Tech Stack:APIsRESTful APIsSoftware development lifecycle

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor