Account Manager (f/m/d)

Moss
Munich
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Negotiation","Customer focus","Analytical thinking"]

Account Manager in a SaaS commercial team focused on driving revenue growth through proactive customer engagement, upselling, and data-driven insights. You’ll nurture client relationships, advocate for product features, and optimize the customer journey to improve retention and outcomes for a portfolio of B2B customers in Germany.

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Moss
Moss
6 months ago

Account Manager (f/m/d)

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Last checked: 13 hours agoStatus: Live

Job Summary

Account Manager in a SaaS commercial team focused on driving revenue growth through proactive customer engagement, upselling, and data-driven insights. You’ll nurture client relationships, advocate for product features, and optimize the customer journey to improve retention and outcomes for a portfolio of B2B customers in Germany.
Location: Munich
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive customer engagement by building and nurturing value-creating and scalable relationships, guiding clients to activate all spend management features.
  • •Upsell by leveraging product knowledge to identify new business opportunities and optimize features for existing accounts.
  • •Measure success using KPIs to monitor revenue trajectory (e.g., spend engagement, SaaS uplift, renewals).
  • •Act as a Product ambassador by compiling and communicating client feedback to internal stakeholders on current and future features.
  • •Thrive for process excellence by designing and delivering client journey touchpoints to increase satisfaction and long-term retention.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityLearning BudgetRemote Work

Key Requirements

  • •Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
  • •Prior experience with upselling products and product features to existing clients.
  • •Fluent in both German (C2) and English (C1).
  • •Customer obsessed – you empathize with customer needs and provide a flawless experience.
  • •Commercially minded – you can negotiate pricing, contracts and add-ons while demonstrating value to customers.
Experience:SaaSB2BSpend managementGermany
Skills:CommunicationProblem-solvingNegotiationCustomer focusAnalytical thinking

Company Brief

Moss
Berlin-based fintech providing spend management software, corporate cards, invoice and expense automation for SMEs and finance teams, enabling real-time control of company spending and integrations with accounting/ERP systems.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series B
Headquarters: Berlin, Germany
Founded: 2019
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor