Canary Technologies

3 weeks ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Support the Customer Operations team by executing high-volume onboarding, configuration, and customer support tasks that drive timely customer experience and product adoption. Coordinate onboarding and training, resolve customer operations tickets, and assist with real-time guest-facing workflows when needed. Partner with Customer Success Managers on special projects, rollout initiatives, and stakeholder updates, while continuously identifying process improvements to scale operations efficiently.

Location: Argentina

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Create and configure hotel accounts in backend systems with accurate branding.
•Resolve Customer Operations tickets, including registration cards, authorization forms, and messaging configurations.
•Coordinate and schedule onboarding and training sessions with customers.
•Support high-volume rollout initiatives such as scheduling waves and configuration projects.
•Provide real-time customer service by troubleshooting operational or guest-related issues and supporting guest-facing remote check-in workflows when required.

Pay and Benefits

Perks:Learning BudgetTravel Allowance

Key Requirements

•1–3 years of experience in customer support, customer success, operations, or hospitality.
•Strong attention to detail and the ability to manage multiple tasks simultaneously in a fast-paced, high-volume environment.
•Excellent written and verbal communication skills, with a customer service mindset for assisting guests in real time.
•Experience handling customer-facing interactions and problem-solving while following structured processes and adapting to new workflows.
•Experience with tools such as CRM systems and ticketing platforms; preferred experience with hospitality or hotel front desk operations and PMS systems (e.g., Opera).

Experience:1-3 yearsHospitalityHotelCustomer supportCustomer success

Skills:Attention to detailCommunicationOrganizationTime managementProblem-solving

Tech Stack:CRMTicketing platformsPMSOpera

Company Brief

Canary Technologies

Provides cloud-connected environmental monitoring and analytics for commercial properties, combining IoT sensors and a SaaS platform to track HVAC performance, energy use, and indoor air quality for predictive maintenance and operational efficiency.

Industry: Facility Management

Website

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Canary Technologies

3 weeks ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Argentina

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Create and configure hotel accounts in backend systems with accurate branding.
•Resolve Customer Operations tickets, including registration cards, authorization forms, and messaging configurations.
•Coordinate and schedule onboarding and training sessions with customers.
•Support high-volume rollout initiatives such as scheduling waves and configuration projects.
•Provide real-time customer service by troubleshooting operational or guest-related issues and supporting guest-facing remote check-in workflows when required.

Pay and Benefits

Perks:Learning BudgetTravel Allowance

Key Requirements

•1–3 years of experience in customer support, customer success, operations, or hospitality.
•Strong attention to detail and the ability to manage multiple tasks simultaneously in a fast-paced, high-volume environment.
•Excellent written and verbal communication skills, with a customer service mindset for assisting guests in real time.
•Experience handling customer-facing interactions and problem-solving while following structured processes and adapting to new workflows.
•Experience with tools such as CRM systems and ticketing platforms; preferred experience with hospitality or hotel front desk operations and PMS systems (e.g., Opera).

Experience:1-3 yearsHospitalityHotelCustomer supportCustomer success

Skills:Attention to detailCommunicationOrganizationTime managementProblem-solving

Tech Stack:CRMTicketing platformsPMSOpera

Company Brief

Canary Technologies

Industry: Facility Management

Website