Customer Success Manager - Remote

Magic
Philippines
Workplace: RemoteFull timePHP 60,000 - 80,000 monthlyFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Strategic relationship building","Proactive problem solving","Ownership mentality","Resilience","Cross-functional influence"]

Own a portfolio of SMB customer accounts and drive retention and expansion through proactive onboarding, QBRs, and executive-level relationship management. You’ll navigate renewals early, run escalations end-to-end, and deliver data-driven portfolio health reporting. This role is fully remote with US Eastern Time hours, using HubSpot and analytics (Excel/Sheets) to predict churn risk and identify growth opportunities.

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FursaFursa
Magic
Magic
6 hours ago

Customer Success Manager - Remote

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own a portfolio of SMB customer accounts and drive retention and expansion through proactive onboarding, QBRs, and executive-level relationship management. You’ll navigate renewals early, run escalations end-to-end, and deliver data-driven portfolio health reporting. This role is fully remote with US Eastern Time hours, using HubSpot and analytics (Excel/Sheets) to predict churn risk and identify growth opportunities.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a segmented portfolio of accounts, prioritize based on size/health/growth potential, and maintain 90%+ gross revenue retention and 110%+ net revenue retention.
  • •Navigate renewals 60–90 days before expiration by addressing concerns, negotiating terms, and running save plans to reduce churn risk.
  • •Execute a 30–60–90 day onboarding framework, run kickoff calls quickly, and build tailored success plans tied to client objectives.
  • •Facilitate QBRs with data-driven presentations and action-oriented next steps for enterprise and growth accounts.
  • •Analyze usage and behavioral data to predict churn and expansion potential, and deliver monthly portfolio health reporting and process improvement learnings.

Pay and Benefits

Salary: PHP 60,000 - 80,000 monthly
Perks:Health InsurancePaid LeavePaid Training

Key Requirements

  • •3–5 years of B2B customer success or account management experience managing a portfolio of accounts with revenue retention and expansion ownership.
  • •Experience onboarding clients through renewal, with direct accountability for retention and expansion targets.
  • •US market experience and strong understanding of US business culture and executive communication norms.
  • •HubSpot proficiency (or expert-level Salesforce with transferable skills) used daily for pipeline and account health tracking.
  • •Strong English proficiency for daily C-level and Director client conversations, plus intermediate-to-advanced Excel/Google Sheets skills.
Experience:3-5 years
Skills:Strategic relationship buildingProactive problem solvingOwnership mentalityResilienceCross-functional influence
Languages:English
Tech Stack:HubSpotSalesforceExcelGoogle SheetsVLOOKUPINDEX MATCHDashboards

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.3
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