Remote Customer Service Representative

Qureos
Anywhere
Workplace: RemoteFull timeUSD 26 - 33 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Organization","Time management","Problem-solving","Calm under pressure"]

Serve as the first point of contact for new and existing clients, handling enquiries by phone, email, and digital channels. Share accurate information about services, scheduling, and account management, while resolving issues and complaints with a solutions-oriented approach. Schedule and coordinate collection services, maintain detailed CRM records, and partner with logistics and operations teams to deliver smooth service and resolve conflicts. Work fully remotely in a full-time role.

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FursaFursa
Qureos
Qureos
2 weeks ago

Remote Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Serve as the first point of contact for new and existing clients, handling enquiries by phone, email, and digital channels. Share accurate information about services, scheduling, and account management, while resolving issues and complaints with a solutions-oriented approach. Schedule and coordinate collection services, maintain detailed CRM records, and partner with logistics and operations teams to deliver smooth service and resolve conflicts. Work fully remotely in a full-time role.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle enquiries from new and existing clients via phone, email, and other digital channels.
  • •Provide accurate information on services, scheduling, and account management.
  • •Schedule and coordinate collection services to meet client needs in a timely manner.
  • •Resolve customer issues, complaints, and queries professionally with a solutions-oriented approach.
  • •Maintain up-to-date CRM records and collaborate with logistics and operations to resolve scheduling conflicts.

Pay and Benefits

Salary: USD 26 - 33 hourly
Perks:Remote Work

Key Requirements

  • •Proven experience in customer service, client support, or a similar role.
  • •Exceptional verbal and written communication skills with a professional, friendly telephone manner.
  • •Strong organisational and time-management skills with attention to detail.
  • •Proficiency in CRM systems and the Microsoft Office Suite.
  • •Able to work independently in a remote setting, with strong problem-solving and calmness under pressure.
Experience:Waste managementLogistics
Skills:CommunicationOrganizationTime managementProblem-solvingCalm under pressure
Tech Stack:CRMMicrosoft Office Suite

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn