SAP Manager - Global Operations

Diageo
Bengaluru
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 12-15 yearsEducation: bachelorsSkills: ["Ownership","Accountability","Problem-solving","Stakeholder management","Communication"]

Lead global SAP operations across production and non-production environments, ensuring stable, reliable services aligned to key business processes (Finance, Procurement, Order-to-Cash, Supply Chain, Manufacturing, and Warehouse). Own and improve SAP Service Management and AMS delivery (incident, problem, change, request, releases) using ITIL practices and continuous improvement. Coordinate cross-functional resolution with Basis, Security, Integration, ABAP, and AMS partners while supporting S/4HANA and SAP RISE transformation activities.

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FursaFursa
Diageo
Diageo
5 days ago

SAP Manager - Global Operations

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Job Summary

Lead global SAP operations across production and non-production environments, ensuring stable, reliable services aligned to key business processes (Finance, Procurement, Order-to-Cash, Supply Chain, Manufacturing, and Warehouse). Own and improve SAP Service Management and AMS delivery (incident, problem, change, request, releases) using ITIL practices and continuous improvement. Coordinate cross-functional resolution with Basis, Security, Integration, ABAP, and AMS partners while supporting S/4HANA and SAP RISE transformation activities.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Manager level

Key Responsibilities

  • •Collaborate and support global SAP application operations across production and non-production environments, ensuring service stability and business alignment.
  • •Provide functional oversight across key SAP process areas including Finance, Procurement, Order-to-Cash, Supply Chain, Manufacturing, and Warehouse.
  • •Act as the operational escalation point for critical SAP and business process issues; analyze incidents and engage the right technical teams for resolution.
  • •Lead end-to-end SAP service management (incident, major incident, problem, change, request, release) to meet SLA/OLA/KPI and service quality commitments.
  • •Drive continual service improvement using ITIL practices, RCA for recurring issues, and assessment of SAP changes/releases for business impact and operational readiness.

Key Requirements

  • •12-15 years of SAP experience, preferably with SAP Application Management Services (AMS) and SAP application operations.
  • •Strong SAP functional knowledge across one or more modules (FI/CO, MM, SD, PP, WM/EWM, QM, PM) and deep understanding of end-to-end SAP business processes.
  • •Experience leading global SAP operations and AMS delivery, including incident, problem, change, request, and release/service management.
  • •Sufficient technical understanding to manage cross-functional issues involving Basis, ABAP, security, integrations/interfaces, jobs, and SAP RISE/transformation support.
  • •Bachelor’s degree in IT/Computer Science/Engineering or related field (Master’s preferred); ITIL Foundation certification preferred.
Experience:12-15 years
Education:Bachelor's in Information Technology, Computer Science, Engineering, or related discipline
Skills:OwnershipAccountabilityProblem-solvingStakeholder managementCommunication
Certifications:ITIL Foundation
Tech Stack:SAPSAP S/4HANASAP RISESAP AMSITILITGCITACSOXABAPBasisSecurityIntegrationInterfacesJobsIT service managementIncident ManagementProblem ManagementChange ManagementRelease ManagementRequest Management

Company Brief

Diageo
Global beverage alcohol company producing and distributing spirits, beer, and ready-to-drink beverages. Owns major brands like Johnnie Walker, Smirnoff, Guinness, and Baileys, operating across multiple markets with a broad retail and hospitality presence.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1997
WebsiteLinkedIn