Customer Service Officer | Emirati Talent

Majid Al Futtaim
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: high_schoolSkills: ["Customer service","Interpersonal skills","Cash handling","Attention to detail","Upselling"]

Provide high-quality customer service and support daily operations across MAF Entertainment venues, including MAF Cinemas, Magic Planet, and Ski Dubai. You’ll handle ticketing, sales, and bookings in venue systems, process cash/card/vouchers payments with accurate reconciliation and reporting, and assist guests with inquiries, complaints, tours, and parties. Maintain cleanliness, safety, and professional standards while following SOPs and upselling products and services.

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FursaFursa
Majid Al Futtaim
Majid Al Futtaim
3 months ago

Customer Service Officer | Emirati Talent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide high-quality customer service and support daily operations across MAF Entertainment venues, including MAF Cinemas, Magic Planet, and Ski Dubai. You’ll handle ticketing, sales, and bookings in venue systems, process cash/card/vouchers payments with accurate reconciliation and reporting, and assist guests with inquiries, complaints, tours, and parties. Maintain cleanliness, safety, and professional standards while following SOPs and upselling products and services.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver consistent high-level customer service across all MAF Entertainment venues in line with company SOPs.
  • •Support daily operations across MAF Cinemas, Magic Planet, and Ski Dubai to ensure smooth guest experiences.
  • •Handle ticketing, sales, and bookings using system platforms, including upselling and promoting products and services.
  • •Process payments accurately (cash, card, vouchers), issue receipts/refunds, and complete cash reconciliation and reporting.
  • •Assist guest services including inquiries, complaints, tours, and coordination of parties and events while maintaining cleanliness and safety standards.

Key Requirements

  • •Physically fit and able to perform duties in a fast-paced entertainment environment across MAF Cinemas, Magic Planet, and Ski Dubai.
  • •Strong communication and interpersonal skills to interact professionally with guests and colleagues in English; Arabic is an advantage.
  • •UAE family book.
  • •Customer service focused with 1 to 2 years of experience in customer service, food and beverage, or retail, and a minimum high school education.
  • •Skilled in cash handling, basic computer use, attention to detail and mathematical accuracy, and able to follow procedures while upselling.
Experience:1-2 years
Education:High School
Skills:Customer serviceInterpersonal skillsCash handlingAttention to detailUpselling
Languages:EnglishArabic

Eligibility

Nationality:UAE National

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
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Glassdoor: 3.5
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