Agent Strategy Manager

Decagon
San Francisco
Workplace: OnsiteFull timeUSD 160,000 - 220,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication","Presentation","Interpersonal","Teamwork","Persuasion"]

A customer-facing, cross-functional role owning deployment guidance and adoption for enterprise clients within a high-growth B2B SaaS environment. You’ll partner with Product and Engineering, build strategic customer relationships, drive value realization, and influence product direction while scaling a high-impact Agent Success team.

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FursaFursa
Decagon
Decagon
9 months ago

Agent Strategy Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

A customer-facing, cross-functional role owning deployment guidance and adoption for enterprise clients within a high-growth B2B SaaS environment. You’ll partner with Product and Engineering, build strategic customer relationships, drive value realization, and influence product direction while scaling a high-impact Agent Success team.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Shape the Agent Success function and lay the groundwork for how it operates at Decagon.
  • •Build meaningful and long-lasting partnerships with customers, and act as your customers' strategic advisor.
  • •Co-pilot with customers throughout their deployment journey, from early scoping to full adoption and value realization.
  • •Continuously learn and upskill in product features and AI industry context to become an expert in best practices.
  • •Collaborate with Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs.

Pay and Benefits

Salary: USD 160,000 - 220,000 annually
Equity and Bonus:Equity
Perks:Medical BenefitsDental BenefitsVision Benefits

Key Requirements

  • •4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
  • •Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
  • •Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
  • •Strong interpersonal, persuasion and teamwork skills
  • •Business understanding of GTM sales teams and processes
Experience:4+ yearsSaaSB2BEnterprise customers
Skills:CommunicationPresentationInterpersonalTeamworkPersuasion
Languages:English

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
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