SMB Account Manager

Delivery Hero
Milan
Workplace: HybridFull timeEUR 26,338 - 32,923 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Problem-solving","Data-driven","Analytical","Highly organized","Time management"]

Build and grow relationships with top restaurant partners, acting as a trusted consultant to drive their success. Use data-driven insights and industry knowledge to analyze partner performance, identify growth opportunities, and optimize operations. Drive rapid revenue growth through promotions, marketing activations, and menu optimization, while collaborating with Marketing, Operations, Finance, and Customer Service to deliver customized solutions.

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Delivery Hero
Delivery Hero
19 hours ago

SMB Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 35 minutes agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Build and grow relationships with top restaurant partners, acting as a trusted consultant to drive their success. Use data-driven insights and industry knowledge to analyze partner performance, identify growth opportunities, and optimize operations. Drive rapid revenue growth through promotions, marketing activations, and menu optimization, while collaborating with Marketing, Operations, Finance, and Customer Service to deliver customized solutions.
Location: Milan
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Build and maintain strong, long-term relationships with restaurant partners through consistent, proactive communication.
  • •Understand partners’ business goals and challenges, and provide strategic guidance and support.
  • •Manipulate and analyze data to drive operational excellence, growth, and profitability for partners and Glovo.
  • •Drive rapid revenue growth via smart promotions, high-impact marketing activations, and menu optimization.
  • •Collaborate with internal teams to develop and implement customized solutions across Marketing, Operations, Finance, and Customer Service.

Pay and Benefits

Salary: EUR 26,338 - 32,923 annually
Perks:Health InsuranceGym MembershipRemote WorkPaid Leave

Key Requirements

  • •Up to 2-3 years of experience in high-performance sales, account management, or business consultancy.
  • •Preferably experience in FMCG, Tech, food-hospitality, or on-demand delivery.
  • •Native-level Italian with proficiency in English; submit your CV in English.
  • •Motivated by ambitious goals with a proven track record of exceeding KPIs.
  • •Good knowledge of internal tools such as Google Suite; Salesforce is a plus.
Experience:FMCGTechFood-hospitalityOn-demand delivery
Education:Bachelor's in Business Administration
Skills:Problem-solvingData-drivenAnalyticalHighly organizedTime management
Languages:ItalianEnglish
Tech Stack:Google SuiteSalesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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