COMSEC Tier 2 Technical Support Desk Technician

General Dynamics
United States
Workplace: OnsiteFull timeUSD 21.82 - 29.52 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer-focused","Technical troubleshooting","Independent diagnostics","Documentation","Communication"]

Provide Tier 2 frontline technical support to Army COMSEC users, troubleshooting cryptographic equipment, software, keys, and operational issues within the CSOC environment. Analyze and resolve trouble tickets through independent diagnostics, guide customers step-by-step via phone/MS Teams/email, and document incidents and resolutions using government systems. Support COMSEC operations tasks including account and key processing, device initialization, and workstation updates, while participating in testing, training, and configuration management.

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FursaFursa
General Dynamics
General Dynamics
1 week ago

COMSEC Tier 2 Technical Support Desk Technician

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Last checked: 4 hours agoStatus: Live

Job Summary

Provide Tier 2 frontline technical support to Army COMSEC users, troubleshooting cryptographic equipment, software, keys, and operational issues within the CSOC environment. Analyze and resolve trouble tickets through independent diagnostics, guide customers step-by-step via phone/MS Teams/email, and document incidents and resolutions using government systems. Support COMSEC operations tasks including account and key processing, device initialization, and workstation updates, while participating in testing, training, and configuration management.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide expert Tier 2 technical support for COMSEC systems and associated hardware/software (including MGC/CHO, ACES, SKL, TKL, iApp).
  • •Troubleshoot, resolve, and document COMSEC issues using independent technical diagnostics and corrective actions.
  • •Communicate with customers via phone, MS Teams, or email to walk them through step-by-step resolutions.
  • •Access HPeSM and other government systems to research prior incidents, log troubleshooting notes, and record final resolutions.
  • •Support COMSEC operations and testing, including key processing/account management, device initialization, software/hardware updates, and participation in COMSEC technology training/testing.

Pay and Benefits

Salary: USD 21.82 - 29.52 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceDisability Benefits

Key Requirements

  • •High school diploma/GED.
  • •2+ years of related experience in telecommunications/electronics; vocational training or an ABET-accredited technical certification (or equivalent military school) is desired.
  • •Intermediate knowledge of ACES and SKL equipment and knowledge of the Tactical Networking Environment.
  • •Possession of NetOps Toolkit (J-TNT) IT certification (e.g., Security+ and Network+); Field Service Representative is desirable.
  • •Must currently possess and maintain a SECRET clearance and be a US citizen.
Experience:2+ yearsTelecommunicationsElectronicsGovernment/defenseCryptographic/comms security
Education:High School
Skills:Customer-focusedTechnical troubleshootingIndependent diagnosticsDocumentationCommunication
Certifications:Security+Network+
Tech Stack:COMSECACESSKLMGC/CHOTKLIAppHPeSMMS TeamsJ-TNTNetOps ToolkitTactical Networking Environment

Eligibility

Nationality:US National
Security Clearance:Secret

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn