Agile Defense

1 month ago

Unified Communications Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide Tier I–III support for an enterprise Enterprise Collaboration System (ECS) by maintaining secure VoIP and videoconferencing services across the Government Enterprise Network. Support UC architecture and protocols (SIP, SCCP, H.323), manage incidents and changes per SOPs, conduct monthly network architecture reviews, perform upgrades/patches and preventive maintenance, and implement QoS strategies. Also support accreditation documentation and accreditation-ready directory server upkeep.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Support the UC architecture by identifying and resolving enterprise UC issues/outages, implementing call routing, securing VoIP configurations, configuring logging/firewall traversal, and performing upgrades/patches.
•Manage Change, Incident, Service Request, Problem, Configuration, and Asset Management per client SOPs to deliver Tier I–III support for enterprise end users and core services.
•Conduct and document monthly ECS and Network Architecture Reviews to identify vulnerabilities/incidents and recommend corrective actions to designated POCs.
•Provide network documentation and support accreditation/auditing/operations per DoD 8510.01 and client SOPs.
•Implement and maintain QoS and videoconferencing services, including directory server upkeep, preventive maintenance, and lifecycle upgrades across UC systems.

Travel: Low travel

Key Requirements

•7 years of related experience supporting enterprise unified communications and collaboration environments.
•Experience with Cisco Unified Communications Manager (CUCM) and VoIP/SIP, including enterprise troubleshooting.
•Ability to implement and secure VoIP configurations in accordance with DISA STIGs (classified and unclassified).
•Demonstrated experience implementing QoS strategies and providing network traffic/utilization, capacity, optimization, and security reporting.
•Required IAT III certification (CASP+CE, CCNP Security, CISA, GCED, GCIH, or CISSP/Associate) and ability to start with Top Secret/SCI clearance.

Experience:GovernmentEnterprise communicationsVoIPVideoconferencing

Education:Certification / Diploma in UC Collaboration

Skills:TroubleshootingDocumentationProblem-solvingRelationship management

Certifications:IAT IIICASP+CECCNP SecurityCISAGCEDGCIHCISSPITIL v3

Tech Stack:Session Initiation Protocol (SIP)Skinny Call Control Protocol (SCCP)H.323Windows ServerLinuxCisco Unified Communications ManagerCisco ExpresswayCisco Meeting ServerCisco Telepresence Management SystemCisco Meeting ManagerCisco Smart Software ManagerCisco JabberSession border controllersCisco WebexCisco Unified Contact Center ExpressCisco Session Border ControllerDISA STIGsDoD 8510.01Directory serversQoS

Eligibility

Security Clearance:Top Secret/SCI

Company Brief

Agile Defense

Provides cybersecurity services including managed detection and response, incident response, vulnerability assessments, and security operations to help organizations detect, respond to, and remediate cyber threats while meeting regulatory and compliance requirements.

Industry: Cybersecurity

Website

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Agile Defense

1 month ago

Unified Communications Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Support the UC architecture by identifying and resolving enterprise UC issues/outages, implementing call routing, securing VoIP configurations, configuring logging/firewall traversal, and performing upgrades/patches.
•Manage Change, Incident, Service Request, Problem, Configuration, and Asset Management per client SOPs to deliver Tier I–III support for enterprise end users and core services.
•Conduct and document monthly ECS and Network Architecture Reviews to identify vulnerabilities/incidents and recommend corrective actions to designated POCs.
•Provide network documentation and support accreditation/auditing/operations per DoD 8510.01 and client SOPs.
•Implement and maintain QoS and videoconferencing services, including directory server upkeep, preventive maintenance, and lifecycle upgrades across UC systems.

Travel: Low travel

Key Requirements

•7 years of related experience supporting enterprise unified communications and collaboration environments.
•Experience with Cisco Unified Communications Manager (CUCM) and VoIP/SIP, including enterprise troubleshooting.
•Ability to implement and secure VoIP configurations in accordance with DISA STIGs (classified and unclassified).
•Demonstrated experience implementing QoS strategies and providing network traffic/utilization, capacity, optimization, and security reporting.
•Required IAT III certification (CASP+CE, CCNP Security, CISA, GCED, GCIH, or CISSP/Associate) and ability to start with Top Secret/SCI clearance.

Experience:GovernmentEnterprise communicationsVoIPVideoconferencing

Education:Certification / Diploma in UC Collaboration

Skills:TroubleshootingDocumentationProblem-solvingRelationship management

Certifications:IAT IIICASP+CECCNP SecurityCISAGCEDGCIHCISSPITIL v3

Eligibility

Security Clearance:Top Secret/SCI

Company Brief

Agile Defense

Industry: Cybersecurity

Website