Client Operations Analyst II

Interactive Brokers Group
Chicago
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Writing","Editing","Proofreading","Organizational skills","Time management","Independent work","Teamwork"]

Support the Client Operations team by creating, updating, and reviewing client-facing documentation and messages for accuracy, clarity, and compliance. Monitor and respond to client reviews on external channels by coordinating with internal teams. Maintain internal reference materials, translate technical or regulatory content into clear language for internal and external audiences, and research best practices to improve client communications quality and effectiveness.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Interactive Brokers Group
Interactive Brokers Group
1 day ago

Client Operations Analyst II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Support the Client Operations team by creating, updating, and reviewing client-facing documentation and messages for accuracy, clarity, and compliance. Monitor and respond to client reviews on external channels by coordinating with internal teams. Maintain internal reference materials, translate technical or regulatory content into clear language for internal and external audiences, and research best practices to improve client communications quality and effectiveness.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Create and update client-facing documentation and client messages, ensuring accuracy, clarity, and consistency.
  • •Conduct regular reviews of existing client documentation to keep it current, accurate, and compliant.
  • •Monitor and address client reviews on external websites and social media, coordinating with internal teams for responses.
  • •Create and maintain internal documentation used by Client Services for day-to-day interactions.
  • •Collaborate with cross-functional teams to gather information and translate technical, regulatory, or operational details into clear content for internal and external audiences.

Key Requirements

  • •Bachelor's degree required.
  • •1-3 years of relevant experience, preferably in writing, editing, content creation, or an operations-related role.
  • •Strong writing, editing, and proofreading skills with meticulous attention to detail and accuracy.
  • •Excellent verbal and written communication skills.
  • •Proficient in MS Office applications and strong organizational and time management skills.
Experience:1-3 yearsContent creationOperations
Education:Bachelor's
Skills:CommunicationWritingEditingProofreadingOrganizational skillsTime managementIndependent workTeamwork
Tech Stack:MS Office

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn