Sales/Customer Specialist

CarMax
California
Workplace: OnsiteFull timeUSD 20.6 - 30.9 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Deliver an iconic, customer-first experience as a Customer Specialist in Training, guiding customers through vehicle buying, selling, servicing, and appraisals. You’ll perform vehicle condition assessments, manage inventory processes, complete cosmetic inspections, and handle sales administration tasks including paperwork, audits, and payments. Coordinate service appointments and review repair order invoices for accuracy while partnering across teams to keep the experience smooth and transparent.

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CarMax
CarMax
2 months ago

Sales/Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Deliver an iconic, customer-first experience as a Customer Specialist in Training, guiding customers through vehicle buying, selling, servicing, and appraisals. You’ll perform vehicle condition assessments, manage inventory processes, complete cosmetic inspections, and handle sales administration tasks including paperwork, audits, and payments. Coordinate service appointments and review repair order invoices for accuracy while partnering across teams to keep the experience smooth and transparent.
Location: California
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional customer service.
  • •Conduct accurate vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and ensure vehicles meet CarMax Quality Standards.
  • •Coordinate service appointments and review repair order invoices for accuracy while handling administrative tasks and paperwork.

Pay and Benefits

Salary: USD 20.6 - 30.9 hourly
Perks:Paid Leave

Key Requirements

  • •Strong communication skills with confidence representing CarMax and its products.
  • •Build lasting relationships and create win-win solutions for customers.
  • •Demonstrate integrity, respect, and teamwork in a fast-paced environment.
  • •Balance customer needs with business goals and follow processes accurately, including attention to detail and meeting deadlines.
  • •High School Diploma or equivalent, a valid driver’s license, and ability to lift up to 25 lbs while accurately reading and transcribing data.
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Driver’s license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn