Office Services Team Leader

Davies
United Kingdom
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Organizational skills","Adaptability","Resilience"]

Lead the Central Digital Post Team to deliver an efficient, cost-effective service for incoming and outgoing mail across the business. Ensure GDPR and internal compliance while meeting team objectives, KPIs, SLAs, and budgeted resources. Support absence/attrition and HR engagement targets with the Business Support Manager, drive morale using the social budget, and prepare training for new and existing team members.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Davies
Davies
13 hours ago

Office Services Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead the Central Digital Post Team to deliver an efficient, cost-effective service for incoming and outgoing mail across the business. Ensure GDPR and internal compliance while meeting team objectives, KPIs, SLAs, and budgeted resources. Support absence/attrition and HR engagement targets with the Business Support Manager, drive morale using the social budget, and prepare training for new and existing team members.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Ensure day-to-day work is aligned with GDPR, SRA Code of Conduct, REL and RFL requirements, and firm-wide ISO/policies and procedures.
  • •Ensure the team achieves objectives and meet KPI and SLA targets within the agreed budget by assessing workload and implementing action plans.
  • •Assist the Business Support Manager in achieving absence and attrition targets.
  • •Support the Business Support Manager on HR strategy, including engagement score targets and morale initiatives using the Social Budget.
  • •Prepare training materials and provide training to new and existing team members as required.

Pay and Benefits

Perks:HolidayHealth InsuranceCash PlanDeath InCritical IllnessPensionCycle ToSeason TicketGym MembershipOnline Discounts

Key Requirements

  • •Working knowledge of Microsoft Office packages, including Microsoft Excel.
  • •Leadership skills to positively influence others and deliver results as a team.
  • •Excellent communication skills for people matters and coordinating with teams to resolve service issues.
  • •Strong organisational skills to plan objectives and strategies to help teams perform effectively.
  • •Adaptability to embrace change, implement ideas for improved solutions, and demonstrate resilience with shifting priorities.
Skills:LeadershipCommunicationOrganizational skillsAdaptabilityResilience
Tech Stack:Microsoft OfficeMicrosoft Excel

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor