Applied Materials

1 month ago

Technical Support Engineer (TSE) - DDP (CVD)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide remote and on-site technical support to FSO personnel for highly complex DDP [CVD] equipment issues, including malfunction, on-wafer problems, and performance enhancement initiatives. Triage and resolve escalations using advanced troubleshooting, establish success criteria, perform root-cause analysis, and support escalation closure. Coach field engineers, develop troubleshooting guides and technical documentation, contribute to NPI support, and create advanced troubleshooting tools to improve fleet performance and upgrades.

Location: Kaohsiung, Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Support multiple technical escalations and resolve issues with focus on time to resolution and quality.
•Attend customer field issues meetings, collaborate with BU engineers, and recommend best practices to improve products, processes, or services.
•Publish technical lessons learned and troubleshooting guides, and create or collaborate on technical documentation and technical (ET) papers.
•Provide on-site coaching to FSO, guiding troubleshooting techniques, work ethics, and cultural norms.
•Support NPI development early in the product life cycle, create or collaborate on advanced troubleshooting tools, and support FSO repair activities through escalation closure.

Travel: High travel

Key Requirements

•Bachelor’s degree (or equivalent) in a technical field.
•5+ years of experience with Applied Materials products or similar systems.
•Ability to work independently and as part of a team, including strong organizational and time management skills.
•Excellent interpersonal and communication skills, with the ability to handle stressful situations and effectively manage difficult problems.
•Familiarity with Microsoft Apps and internal tools such as SAP, VSPI, and ARK.

Experience:5+ yearsSemiconductor equipmentMaterials engineeringWafer processingCVD

Education:Bachelor's

Skills:TroubleshootingRoot cause analysisCoachingCommunicationProblem solvingTime management

Tech Stack:Microsoft AppsSAPVSPIARK

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

1 month ago

Technical Support Engineer (TSE) - DDP (CVD)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Kaohsiung, Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Support multiple technical escalations and resolve issues with focus on time to resolution and quality.
•Attend customer field issues meetings, collaborate with BU engineers, and recommend best practices to improve products, processes, or services.
•Publish technical lessons learned and troubleshooting guides, and create or collaborate on technical documentation and technical (ET) papers.
•Provide on-site coaching to FSO, guiding troubleshooting techniques, work ethics, and cultural norms.
•Support NPI development early in the product life cycle, create or collaborate on advanced troubleshooting tools, and support FSO repair activities through escalation closure.

Travel: High travel

Key Requirements

•Bachelor’s degree (or equivalent) in a technical field.
•5+ years of experience with Applied Materials products or similar systems.
•Ability to work independently and as part of a team, including strong organizational and time management skills.
•Excellent interpersonal and communication skills, with the ability to handle stressful situations and effectively manage difficult problems.
•Familiarity with Microsoft Apps and internal tools such as SAP, VSPI, and ARK.

Experience:5+ yearsSemiconductor equipmentMaterials engineeringWafer processingCVD

Education:Bachelor's

Skills:TroubleshootingRoot cause analysisCoachingCommunicationProblem solvingTime management

Tech Stack:Microsoft AppsSAPVSPIARK

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor