Technical Support Agent I

Harver
Philippines
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Critical thinking","Written communication","Verbal communication","Prioritization","Adaptability","Ownership of cases"]

Provide first-level (T1) technical support to Harver customers for product, access, process, and other support issues. Investigate, troubleshoot, and resolve cases, maintain ownership through follow-ups, and escalate complex problems with clear context. Manage priorities across support queues, perform T1 operational tasks using established tools, and stay current on product changes, known issues, and fixes to continuously improve support quality. Work in a ticket-driven environment with shifting schedules.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Harver
Harver
1 day ago

Technical Support Agent I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide first-level (T1) technical support to Harver customers for product, access, process, and other support issues. Investigate, troubleshoot, and resolve cases, maintain ownership through follow-ups, and escalate complex problems with clear context. Manage priorities across support queues, perform T1 operational tasks using established tools, and stay current on product changes, known issues, and fixes to continuously improve support quality. Work in a ticket-driven environment with shifting schedules.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide first-level technical support by investigating, troubleshooting, and resolving product, access, process, and other support issues.
  • •Maintain ownership of cases through follow-ups, keeping stakeholders informed and ensuring issues move to resolution.
  • •Perform T1 support and operational activities using established tools and procedures, including routine account/access/data and basic break/fix support.
  • •Identify when additional expertise or access is needed and escalate effectively with relevant investigation details and context.
  • •Manage priorities across multiple support queues and support evolving business needs, including product launches and high-volume or critical situations.

Pay and Benefits

Perks:Paid LeaveOvertime PayRemote Work

Key Requirements

  • •1-3 years of hands-on experience in technical, application, SaaS, product, or help-desk support, investigating and resolving user-reported issues.
  • •Strong troubleshooting and problem-solving skills to assess information, determine next steps, and build technical/product knowledge.
  • •Experience working with ticketing, knowledge-management, or issue tracking systems; Zendesk, Jira, and Confluence are preferred.
  • •Strong written and verbal English communication to explain technical information clearly to users with varying technical knowledge.
  • •Comfort working shifting schedules including weekends, holidays, and overtime if needed, with a bachelor’s degree in a related field preferred (or relevant certifications and experience).
Experience:1-3 yearsSaaSHelp deskTicketing
Education:Bachelor's in computer science or Information Technology or similar discipline
Skills:TroubleshootingProblem-solvingCritical thinkingWritten communicationVerbal communicationPrioritizationAdaptabilityOwnership of cases
Languages:English
Tech Stack:ZendeskJiraConfluenceTicketingIssue trackingKnowledge management

Company Brief

Harver
Provides a pre-employment assessment and talent decisioning platform that automates hiring at scale using data-driven assessments, simulations, and workflows to improve quality of hire and candidate experience for enterprise recruiters.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Amsterdam, Netherlands
Founded: 2013
WebsiteLinkedIn