NTT

3 months ago

ITIL - Business intelligence Sr. Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Oversee and administer ITIL-based service support and technical account management on a 24x7 basis, coordinating incident ownership and client account management. Manage service delivery processes including incident, problem, request, change, service level, and configuration management, plus resource coordination and dispute/technical resolution. Lead continuous improvement efforts, compile and analyze service compliance and operational effectiveness trends, and support program or process development and implementation.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Mid level

Key Responsibilities

•Oversee ITIL-based service support and technical account management on a 24x7 basis, coordinating incident ownership and client account management.
•Manage service delivery processes, including incident management, problem management, request management, change management, service level management, and configuration management.
•Coordinate resources and manage client relationships, including communications during services engagements from tactical to strategic levels.
•Lead dispute and technical resolution management for service engagements.
•Compile, analyze, and report statistical data and trends related to service level compliance and operational effectiveness; support program/process development and implementation.

Travel: Medium travel

Key Requirements

•Typically requires 6-8 years of relevant experience.
•Solid understanding of ITIL processes and principals.
•Undergraduate degree or equivalent combination of education and work experience.
•Strong written and verbal skills.
•Ability to perform essential responsibilities with or without reasonable accommodations.

Education:Bachelor's

Skills:Written communicationVerbal communicationContinuous improvementData analysisProgram or process development

Tech Stack:ITIL

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT