Luminovo

3 weeks ago

Customer Success Manager | US (d/f/m)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own and grow a portfolio of mid-size and enterprise OEM/EMS accounts across the US, Canada, and Mexico. Drive onboarding, adoption, QBRs, health scoring, renewals, and net revenue retention via upsell, cross-sell, and contract expansion. Monitor churn risk, translate customer feedback into product and engineering insights, and stay close to electronics supply-chain trends. Use AI tools and automation to shape North America’s customer success approach.

Location: Austin, Texas

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own a portfolio of mid-size and enterprise accounts end-to-end, including onboarding, adoption, QBRs, health scoring, and renewal.
•Run interactive onboarding sessions, trainings, and workshops to drive fast time-to-value.
•Drive net revenue retention through upsell, cross-sell, and contract expansion.
•Monitor customer health and engagement data to catch churn risk early.
•Translate customer feedback into structured insights for product and engineering teams.

Travel: Low travel

Pay and Benefits

Salary: USD 83,300 - 170,300 annually

Equity and Bonus:Equity

Key Requirements

•Customer Success or Account Management experience in B2B SaaS, owning retention and expansion targets.
•Comfortable running onboarding workshops and customer trainings.
•Strong commercial instinct, including renewal negotiations and identifying growth opportunities.
•Analytical, data-driven approach to prioritizing a customer portfolio.
•Self-directed, energized by building something new in a ground-floor North American role.

Skills:Commercial judgmentNegotiationData-driven decision-makingCommunicationSelf-direction

Languages:EnglishSpanishFrench

Tech Stack:HubspotAIAutomation

Company Brief

Luminovo

Provides an AI-powered cloud software suite that connects stages of the electronics supply chain to automate quoting, procurement and collaboration — helping OEMs and EMS firms bring electronic products to market faster, cheaper and more sustainably.

Industry: Supply Chain Technology

Company Size: Medium (51 to 250 employees)

Growth: Early Stage Startup

Funding: Seed

Headquarters: Munich, Germany

Founded: 2020

Glassdoor: 4.8

Website LinkedIn Glassdoor

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Luminovo

3 weeks ago

Customer Success Manager | US (d/f/m)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Austin, Texas

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own a portfolio of mid-size and enterprise accounts end-to-end, including onboarding, adoption, QBRs, health scoring, and renewal.
•Run interactive onboarding sessions, trainings, and workshops to drive fast time-to-value.
•Drive net revenue retention through upsell, cross-sell, and contract expansion.
•Monitor customer health and engagement data to catch churn risk early.
•Translate customer feedback into structured insights for product and engineering teams.

Travel: Low travel

Pay and Benefits

Salary: USD 83,300 - 170,300 annually

Equity and Bonus:Equity

Key Requirements

•Customer Success or Account Management experience in B2B SaaS, owning retention and expansion targets.
•Comfortable running onboarding workshops and customer trainings.
•Strong commercial instinct, including renewal negotiations and identifying growth opportunities.
•Analytical, data-driven approach to prioritizing a customer portfolio.
•Self-directed, energized by building something new in a ground-floor North American role.

Skills:Commercial judgmentNegotiationData-driven decision-makingCommunicationSelf-direction

Languages:EnglishSpanishFrench

Tech Stack:HubspotAIAutomation

Company Brief

Luminovo

Industry: Supply Chain Technology

Company Size: Medium (51 to 250 employees)

Growth: Early Stage Startup

Funding: Seed

Headquarters: Munich, Germany

Founded: 2020

Glassdoor: 4.8

Website LinkedIn Glassdoor