Technician, IT

Micron Technology
Singapore
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: bachelorsSkills: ["Customer service","Sound judgment","Continuous improvement","Incident documentation"]

Classify customer-reported IT issues and manage them by priority timelines, providing detailed daily incident documentation. Maintain a compliant desktop environment through repair, preventative maintenance, and software/hardware installations, upgrades, and backups. Troubleshoot workstation and related network problems, monitor recurring issues, and update internal knowledge resources. Support uptime targets by correctly classifying workstations, PC types, Windows patch levels, and anti-virus status while delivering high-level customer service.

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FursaFursa
Micron Technology
Micron Technology
3 weeks ago

Technician, IT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Classify customer-reported IT issues and manage them by priority timelines, providing detailed daily incident documentation. Maintain a compliant desktop environment through repair, preventative maintenance, and software/hardware installations, upgrades, and backups. Troubleshoot workstation and related network problems, monitor recurring issues, and update internal knowledge resources. Support uptime targets by correctly classifying workstations, PC types, Windows patch levels, and anti-virus status while delivering high-level customer service.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Classify customer-reported IT problems and respond/work within specified priority timelines.
  • •Provide detailed daily incident documentation and keep customers/co-workers updated on incident status.
  • •Maintain compliant desktop environments through repairing and preventative maintenance of personal computers and related systems.
  • •Support uptime targets by classifying workstations by managed level, PC type, Windows patch level, and current anti-virus status.
  • •Perform installations, upgrades, and backups; troubleshoot software, hardware, and related PC/network issues; document recurring problems for Engineering resolution.

Key Requirements

  • •Diploma in Information Technology (IT).
  • •Prior experience in a related IT support/field services role is an advantage.
  • •Ability to classify customer-reported problems using sub-resolution and system/key information.
  • •Experience maintaining a compliant desktop environment through repair and preventative maintenance.
  • •Comfort integrating AI-assisted tools into daily work while complying with organizational standards and legal requirements.
Education:Bachelor's in Information Technology (IT)
Skills:Customer serviceSound judgmentContinuous improvementIncident documentation
Tech Stack:WindowsAnti-virusDesktop environmentPersonal computersNetwork troubleshooting

Company Brief

Micron Technology
Designs and manufactures semiconductor memory and storage solutions, including DRAM, NAND, and NOR flash, for computing, networking, mobile, and automotive markets worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boise, United States
Founded: 1978
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn