Journey Delivery Analyst (Salesforce)

Phoenix Group
Edinburgh
Workplace: HybridContractGBP 35,000 - 50,000 annuallyFunction: Transportation & Fleet OperationsSkills: ["Problem-solving","Attention to detail","Communication","Stakeholder management","Analytical thinking"]

Own the delivery of customer communication journeys for the Decisioning and Marketing Automation team. Partner with stakeholders to define segments and audiences, source and interpret data, and design and maintain journeys across Salesforce Data 360 and Marketing Cloud. Build clear documentation for multi-channel outputs, follow delivery processes, manage risks, and improve efficiency through automation while ensuring legislative and industry compliance.

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Phoenix Group
Phoenix Group
5 days ago

Journey Delivery Analyst (Salesforce)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the delivery of customer communication journeys for the Decisioning and Marketing Automation team. Partner with stakeholders to define segments and audiences, source and interpret data, and design and maintain journeys across Salesforce Data 360 and Marketing Cloud. Build clear documentation for multi-channel outputs, follow delivery processes, manage risks, and improve efficiency through automation while ensuring legislative and industry compliance.
Location: Edinburgh
Workplace: Hybrid
Employment Type: Contract · 12 months
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Gather requirements with stakeholders to define the right customer segments, audiences, and communication journeys.
  • •Source, assess, and interpret data from internal, external, and novel sources to support journey design and delivery.
  • •Design, build, and maintain customer communication journeys across Salesforce Data 360 and Marketing Cloud.
  • •Document journey and communication requirements clearly across channels so delivery is accurate and effective.
  • •Follow agreed build and delivery processes, manage risks, and ensure outputs meet legislative, industry, and company standards, including identifying efficiencies via automation.

Pay and Benefits

Salary: GBP 35,000 - 50,000 annually
Perks:Health InsurancePaid LeavePensionLife AssuranceIncome ProtectionVolunteering Days

Key Requirements

  • •Experience using data to deliver customer communications using Salesforce Marketing Cloud or related Salesforce tooling (Salesforce Data 360 desirable).
  • •Working knowledge of Azure (Databricks) and/or Power BI (both desirable).
  • •Strong problem-solving skills to navigate complex environments and resolve data-related challenges with high attention to detail.
  • •Experience gathering and translating stakeholder requirements into customer audiences, segments, and communication journeys.
  • •Ability to communicate technical concepts, data insights, and risks clearly to technical and non-technical audiences.
Skills:Problem-solvingAttention to detailCommunicationStakeholder managementAnalytical thinking
Tech Stack:SalesforceSalesforce Data 360Marketing CloudAzureDatabricksPower BI

Company Brief

Phoenix Group
A UK long-term savings and retirement business operating brands including Standard Life, SunLife, Phoenix Life and ReAssure, managing pensions, annuities and wealth solutions with c.12 million customers and large assets under administration.
Industry: Wealth Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1782
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor