Analista Telefonico (Zapopan, JAL, MX, 45160)

Represent the institution through its phone service by providing first-contact solutions to customers’ explicit and implicit needs. Meet business KPI targets, exceed customer expectations with clear and respectful guidance, and ensure efficient, detail-oriented execution that minimizes operational errors. Stay current on business processes, services, and available channels, while applying strong client service, analysis, results focus, and effective communication.