Onboarding Manager

Riverside
Mexico
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Organization","Facilitation","Proactivity","Customer focus"]

Lead onboarding and live training for new Riverside customers to ensure smooth adoption of the platform. Deliver sessions on new features and updates, create and maintain customer-facing training resources (decks, guides, workshops), and coordinate with Sales and Customer Success teams for seamless handoffs. Support onboarding and ongoing training for new CS hires, monitor customer health to reduce churn, and partner with Product and Marketing so resources stay aligned with the latest best practices.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Riverside
Riverside
2 days ago

Onboarding Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead onboarding and live training for new Riverside customers to ensure smooth adoption of the platform. Deliver sessions on new features and updates, create and maintain customer-facing training resources (decks, guides, workshops), and coordinate with Sales and Customer Success teams for seamless handoffs. Support onboarding and ongoing training for new CS hires, monitor customer health to reduce churn, and partner with Product and Marketing so resources stay aligned with the latest best practices.
Location: Mexico
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Conduct live onboarding and training sessions for new customers to enable seamless adoption.
  • •Educate existing customers on new features and updates to maximize platform value.
  • •Create and maintain customer-facing onboarding resources such as training decks, guides, and workshops.
  • •Collaborate with Sales and Customer Success teams to ensure smooth customer handoffs.
  • •Monitor customer health, address risks to minimize churn, and support onboarding/training for new CS hires.

Pay and Benefits

Perks:Annual Bonus

Key Requirements

  • •2+ years of customer-facing experience in onboarding, training, or customer success in a SaaS environment.
  • •Explain technical concepts clearly in a simple, engaging way.
  • •Create and deliver training content and materials.
  • •Strong organizational skills to manage multiple projects and deadlines.
  • •Confidence facilitating live virtual training sessions and a proactive, customer-focused mindset.
Experience:2+ yearsSaaS
Skills:CommunicationOrganizationFacilitationProactivityCustomer focus

Company Brief

Riverside
Provides an online recording and editing platform for podcasts, interviews, and video content. It helps creators and teams capture high-quality remote recordings with separate audio and video tracks, transcription, and collaborative production tools.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Tel Aviv, Israel
Founded: 2019
WebsiteLinkedIn