DataDog

4 weeks ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Join Datadog as a Customer Success Associate to manage a high-volume book of business, drive adoption, and identify growth opportunities. Build strategic customer relationships, mentor internal teams, and help ensure successful product usage and retention through cross-functional collaboration in a hybrid work environment.

Location: Seoul

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
•Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience.
•Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.
•Act as an advisor to customers to ensure they’re leveraging the solution effectively.
•Monitor and identify usage trends to uncover renewal risks and support greater adoption rates; collaborate cross-functionally with internal Datadog teams.

Pay and Benefits

Equity and Bonus:Equity

Perks:RsusEspp

Key Requirements

•1+ years of experience in a customer account facing role and desire to grow a career in Customer Success.
•Strong written and verbal communication with excellent attention to detail.
•Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities.
•Ability to identify opportunities, manage the full sales cycle and proactively build strategic relationships with customers to drive retention.
•Comfortable in a high-volume, hybrid work environment and collaborating cross-functionally with teams such as support, product, finance, and legal.

Experience:1+ yearsSaaS

Skills:CommunicationNegotiationRelationship-buildingCustomer-focusedAttention to detail

Languages:English

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

4 weeks ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Seoul

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
•Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience.
•Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.
•Act as an advisor to customers to ensure they’re leveraging the solution effectively.
•Monitor and identify usage trends to uncover renewal risks and support greater adoption rates; collaborate cross-functionally with internal Datadog teams.

Pay and Benefits

Equity and Bonus:Equity

Perks:RsusEspp

Key Requirements

•1+ years of experience in a customer account facing role and desire to grow a career in Customer Success.
•Strong written and verbal communication with excellent attention to detail.
•Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities.
•Ability to identify opportunities, manage the full sales cycle and proactively build strategic relationships with customers to drive retention.
•Comfortable in a high-volume, hybrid work environment and collaborating cross-functionally with teams such as support, product, finance, and legal.

Experience:1+ yearsSaaS

Skills:CommunicationNegotiationRelationship-buildingCustomer-focusedAttention to detail

Languages:English

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn