Live Chat Support Specialist

Qureos
United States
Workplace: RemoteFull timeUSD 25,000 - 65,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Multitasking","Problem-solving","Empathetic","Customer-focused"]

Provide real-time customer support via live chat for a flooring solutions company. You’ll answer product, pricing, and installation questions, help customers navigate the website to find suitable flooring, and troubleshoot issues while escalating complex cases. You’ll qualify and pass potential sales leads to the sales team and maintain accurate CRM records, while meeting customer satisfaction targets and continuously improving your product and policy knowledge.

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FursaFursa
Qureos
Qureos
2 days ago

Live Chat Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide real-time customer support via live chat for a flooring solutions company. You’ll answer product, pricing, and installation questions, help customers navigate the website to find suitable flooring, and troubleshoot issues while escalating complex cases. You’ll qualify and pass potential sales leads to the sales team and maintain accurate CRM records, while meeting customer satisfaction targets and continuously improving your product and policy knowledge.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Engage with customers in real time through the live chat platform with prompt, professional assistance.
  • •Provide accurate information on products, services, pricing, and installation processes.
  • •Help customers navigate the website and find flooring solutions that meet their needs.
  • •Identify potential sales opportunities and pass qualified leads to the sales team.
  • •Troubleshoot and resolve customer issues, escalating complex cases as needed, while maintaining detailed CRM records.

Pay and Benefits

Salary: USD 25,000 - 65,000 annually

Key Requirements

  • •Proven experience in a customer service or support role, preferably with live chat or digital communications.
  • •Exceptional written communication skills, including strong English spelling and grammar.
  • •Excellent typing speed and accuracy, with the ability to multitask across multiple chat conversations.
  • •Strong IT literacy and the ability to learn new software systems quickly.
  • •CRM software experience is an advantage.
Experience:Customer serviceLive chatDigital communicationsCRM
Skills:CommunicationMultitaskingProblem-solvingEmpatheticCustomer-focused
Languages:English
Tech Stack:Live chatCRMWebsite navigation

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn