Sutherland

3 months ago

Sr. Associate Manager - Training | Knowledge Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead and coordinate training programs across new hire and existing employee groups, partnering with training leadership, operations, and support teams to improve performance and customer satisfaction. Drive training effectiveness through data analysis, stakeholder collaboration, and reporting, while supporting onboarding and ongoing team development.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Seniority: Manager level

Key Responsibilities

•Support the implementation of training programs across new hire and existing employee groups, ensuring alignment with performance and quality standards.
•Assist in maintaining regular communication and coordination with internal stakeholders and client contacts regarding training schedules, updates, and outcomes.
•Monitor training effectiveness through data analysis and feedback collection; contribute to the development of action plans to address knowledge or skill gaps.
•Collaborate with Service Delivery, Quality, Operations Excellence, and other departments to identify performance trends and assist in delivering targeted training interventions.
•Participate in planning and deploying training initiatives that support operational goals and business needs

Key Requirements

•Minimum of 3 years of BPO experience, including 1–2 years supporting or coordinating Sales Training and Development initiatives.
•At least 1 year of experience in a POC or Supervisor-level role.
•Strong sales leadership experience with the ability to lead, motivate, and drive a sales team; deliver proven and measurable sales performance results.
•Solid understanding of training and learning principles; ability to translate sales performance gaps and business needs into effective training and development solutions.
•Proficient in MS Office applications: Excel, PowerPoint, Word, and Outlook; strong written and verbal communication; ability to collaborate across teams and departments.

Experience:3+ yearsInformation Technology and ServicesBPO

Skills:CommunicationLeadershipCollaborationCustomer serviceConfidentiality

Languages:English

Tech Stack:MS OfficeExcelPowerPointWordOutlook

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

3 months ago

Sr. Associate Manager - Training | Knowledge Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Seniority: Manager level

Key Responsibilities

•Support the implementation of training programs across new hire and existing employee groups, ensuring alignment with performance and quality standards.
•Assist in maintaining regular communication and coordination with internal stakeholders and client contacts regarding training schedules, updates, and outcomes.
•Monitor training effectiveness through data analysis and feedback collection; contribute to the development of action plans to address knowledge or skill gaps.
•Collaborate with Service Delivery, Quality, Operations Excellence, and other departments to identify performance trends and assist in delivering targeted training interventions.
•Participate in planning and deploying training initiatives that support operational goals and business needs

Key Requirements

•Minimum of 3 years of BPO experience, including 1–2 years supporting or coordinating Sales Training and Development initiatives.
•At least 1 year of experience in a POC or Supervisor-level role.
•Strong sales leadership experience with the ability to lead, motivate, and drive a sales team; deliver proven and measurable sales performance results.
•Solid understanding of training and learning principles; ability to translate sales performance gaps and business needs into effective training and development solutions.
•Proficient in MS Office applications: Excel, PowerPoint, Word, and Outlook; strong written and verbal communication; ability to collaborate across teams and departments.

Experience:3+ yearsInformation Technology and ServicesBPO

Skills:CommunicationLeadershipCollaborationCustomer serviceConfidentiality

Languages:English

Tech Stack:MS OfficeExcelPowerPointWordOutlook

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor