Fragrance Manager - Stratford, London (London, GB)

Sephora
London
Workplace: OnsiteFull timeFunction: SalesSkills: ["Coaching","Performance management","Communication","Organisational skills","Customer focus"]

Lead your store’s fragrance universe by coaching Beauty Advisors to deliver exceptional service and memorable, personalized fragrance consultations. Provide ongoing training in product knowledge and selling, set goals through performance check-ins, and stay current on fragrance trends to keep the department relevant. Drive sales performance to exceed targets through expert consultation, upselling, and cross-selling, while overseeing fragrance operations, compliance, and customer issue resolution.

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Sephora
Sephora
1 day ago

Fragrance Manager - Stratford, London (London, GB)

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead your store’s fragrance universe by coaching Beauty Advisors to deliver exceptional service and memorable, personalized fragrance consultations. Provide ongoing training in product knowledge and selling, set goals through performance check-ins, and stay current on fragrance trends to keep the department relevant. Drive sales performance to exceed targets through expert consultation, upselling, and cross-selling, while overseeing fragrance operations, compliance, and customer issue resolution.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and inspire Beauty Advisors to deliver exceptional service and create memorable fragrance experiences.
  • •Deliver ongoing training in product knowledge, selling skills, and personalised consultations.
  • •Conduct performance check-ins, set clear goals, and support individual development plans.
  • •Drive sales targets through expert consultations, relationship building, and upselling/cross-selling.
  • •Oversee fragrance operations and standards, including inventory accuracy, stock flow, replenishment, and compliance (loss prevention, health and safety).

Pay and Benefits

Perks:CommissionEmployee DiscountPaid LeaveHoliday AllowanceWellness StipendMeal Allowance

Key Requirements

  • •Proven retail leadership experience coaching and developing a team, including performance management.
  • •Strong product knowledge of fragrance trends plus storytelling and personalized consultation techniques.
  • •A commercial mindset with experience driving sales performance and delivering KPIs.
  • •Outstanding communication and interpersonal skills to build strong customer and team relationships.
  • •Experience managing employee relations (ER) processes when needed.
Experience:RetailBeauty
Skills:CoachingPerformance managementCommunicationOrganisational skillsCustomer focus

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn