Senior Manager - Service Excellence

Aon
Krakow
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Collaboration"]

Lead cross-functional process improvement initiatives applying Lean and Six Sigma to boost efficiency, clarity, and data-driven decision making. Manage projects from scope definition through delivery, coordinate resources, and partner with stakeholders to identify inefficiencies and implement measurable improvements. Define and monitor KPIs, communicate insights, and drive sustainable process excellence across a hybrid Kraków-based team.

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FursaFursa
Aon
Aon
2 months ago

Senior Manager - Service Excellence

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead cross-functional process improvement initiatives applying Lean and Six Sigma to boost efficiency, clarity, and data-driven decision making. Manage projects from scope definition through delivery, coordinate resources, and partner with stakeholders to identify inefficiencies and implement measurable improvements. Define and monitor KPIs, communicate insights, and drive sustainable process excellence across a hybrid Kraków-based team.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage projects related to process improvement, cost efficiency and operational effectiveness, from scope definition through delivery.
  • •Coordinate project activities, support resource planning and track progress to ensure milestones are achieved.
  • •Partner with stakeholders to review current processes, identify inefficiencies and recommend improvement opportunities.
  • •Document processes using clear process maps and flowcharts to support transparency and alignment.
  • •Define and monitor KPIs, using data to assess performance and highlight trends.

Key Requirements

  • •Experience in project management, process improvement or operational roles.
  • •Knowledge of Lean, Six Sigma or continuous improvement methodologies.
  • •Ability to work with data and translate insights into recommendations.
  • •Strong collaboration and communication skills.
  • •A proactive and improvement-focused mindset.
Experience:LeanSix sigmaContinuous improvementDataCollaboration
Skills:CommunicationCollaboration
Certifications:Six SigmaLean
Languages:English

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor