HSBC

3 weeks ago

Client Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 minutes agoStatus: Live

Job Summary

Serve as a trusted cash management advisor and single point of contact for corporate clients, providing one-stop customer service across global, regional, and domestic enquiries. Support cash management implementations, deepen wallet share, and pursue incremental opportunities. Manage operational risk through assessment, mitigation, and control, while leading client relationship activities (calls/visits), cross-selling cash management products, and using feedback to improve GPS workflows and systems.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Provide high-standard one-stop customer service to corporate clients.
•Resolve global, regional, and domestic client enquiries via intensive liaison with local and global departments.
•Support cash management service implementations, deepen wallet share, and pursue incremental opportunities with clients.
•Manage operational risks including risk assessment, mitigation and control, loss identification, and reporting.
•Maintain close client relationships through visits and/or customer calls; cross-sell GPS products and advise on product usage and interfaces.

Key Requirements

•Experience in banking managing financial institutions.
•Broad knowledge of the banking and regulatory framework.
•Demonstrate strong commitment to service excellence and client relationship management in your current role.
•Proven problem-solving skills and ability to resolve issues and connect clients to opportunities.
•Ability to think through and handle difficult situations with pragmatism, common sense, and empathy.

Experience:BankingFinancial services

Skills:Customer serviceClient relationship managementProblem-solvingEmpathyInfluencingNegotiationWritten communicationOral presentationRisk awareness

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

HSBC

3 weeks ago

Client Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 minutes agoStatus: Live

Job Summary

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Provide high-standard one-stop customer service to corporate clients.
•Resolve global, regional, and domestic client enquiries via intensive liaison with local and global departments.
•Support cash management service implementations, deepen wallet share, and pursue incremental opportunities with clients.
•Manage operational risks including risk assessment, mitigation and control, loss identification, and reporting.
•Maintain close client relationships through visits and/or customer calls; cross-sell GPS products and advise on product usage and interfaces.

Key Requirements

•Experience in banking managing financial institutions.
•Broad knowledge of the banking and regulatory framework.
•Demonstrate strong commitment to service excellence and client relationship management in your current role.
•Proven problem-solving skills and ability to resolve issues and connect clients to opportunities.
•Ability to think through and handle difficult situations with pragmatism, common sense, and empathy.

Experience:BankingFinancial services

Skills:Customer serviceClient relationship managementProblem-solvingEmpathyInfluencingNegotiationWritten communicationOral presentationRisk awareness

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn