Assistant Manager - Asset Servicing (UK) (Quezon, National Capital Region (NCR), PH, 1101)

HSBC
Philippines
Full timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Process improvement","Customer focus","Risk awareness","Teamwork"]

Manage operational risk across corporate action processes, including identification, assessment, mitigation, controls, and loss reporting under the Operational Risk Management Framework. Oversee daily operational efficiency for securities processing, perform quality control on complex cases, and handle escalations and process queries. Lead and develop a team, drive customer-centric service quality and SLA delivery, and support capacity planning, process improvements, and audit compliance checks.

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FursaFursa
HSBC
HSBC
23 hours ago

Assistant Manager - Asset Servicing (UK) (Quezon, National Capital Region (NCR), PH, 1101)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Manage operational risk across corporate action processes, including identification, assessment, mitigation, controls, and loss reporting under the Operational Risk Management Framework. Oversee daily operational efficiency for securities processing, perform quality control on complex cases, and handle escalations and process queries. Lead and develop a team, drive customer-centric service quality and SLA delivery, and support capacity planning, process improvements, and audit compliance checks.
Location: Philippines
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage operational risk across corporate action activities, including identification, assessment, mitigation, controls, and loss reporting.
  • •Maintain HSBC internal control standards and implement compliance requirements in coordination with the relevant compliance function.
  • •Acquire broad understanding of corporate action processes for assigned markets, allocate daily work, and perform quality control on complex cases.
  • •Oversee operational efficiency and workflow for securities processing, including exceptions/error prevention and potentially fraudulent situation controls.
  • •Provide leadership to the assigned team, drive service quality and SLA performance, and support capacity planning and training/cross-training.

Key Requirements

  • •Post-graduate diploma or degree in any discipline.
  • •At least 18 months of Securities experience.
  • •At least 12 months in a related supervisory or Quality Control Analyst role, with exposure handling escalation and managing clients.
  • •Ability to speak and understand English fluently, and write business letters and reports.
  • •Demonstrated process management ability to initiate process improvements and contain financial and operational risk.
Experience:SecuritiesBankingAsset servicing
Skills:LeadershipProcess improvementCustomer focusRisk awarenessTeamwork
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn