Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Handle inbound customer interactions by phone to understand banking needs, explain retail banking products and procedures, and provide excellent customer service. Resolve customer issues on the spot, perform root-cause analysis when needed, and manage reversals of charges and fees where necessary. Capture and report customer feedback to support continual product development, while converting sales opportunities to help achieve financial targets in a call center environment.