Diageo

3 days ago

Customer Service Head

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead Diageo’s market-level supply organization as the face of Supply Chain and Procurement to customers and senior leadership. Drive customer collaboration and operational excellence to improve OTIF/OSA and market value, run market logistics with the right service, cost, and compliance, and govern innovation/brand change and business continuity. Manage end-to-end planning, coach in-market teams, and partner across SC&P, Commercial, Procurement, and planning interfaces to deliver market KPIs and joint business plans.

Location: Jakarta

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Drive customer engagement and collaboration to win with customers, including daily/weekly/monthly OTIF tracking and improvement with day-week-30-90 plans.
•Run market logistics operations to deliver on-time, full, error-free service while managing logistics cost per case and ensuring compliance through partnerships with Commercial, Procurement, and suppliers.
•Serve as gatekeeper for Innovation and Brand Change projects, ensuring alignment to strategic objectives and quality standards.
•Lead the Supply Business Continuity Plan and represent the Supply function in the Risk Management Committee.
•Lead, coach, and operationalize the in-market supply organization to execute the IBP process to standards, partnering with SC&P interfaces to deliver market KPIs and joint business planning.

Key Requirements

•12+ years in progressive roles across end-to-end Supply Chain with experience in Customer Engagement and planning (IBP, S&OP, S&OE, Demand Planning).
•Operational delivery accountability in a market context, preferably within multinational CPG/FMCG environments.
•Proven experience working in a matrix organization, partnering with senior business leadership and cross-functional stakeholders.
•Hands-on logistics experience and multiple route-to-market experience.
•BSc in Industrial Engineering, Operations Research, Supply Chain, Data Science/Statistics/Applied Mathematics, or Economics (MBA/MSc desirable).

Experience:12+ yearsCPGFMCGSupply chainLogistics

Education:Bachelor's in Industrial Engineering, Operations Research, Supply Chain, Data Science/Statistics/Applied Mathematics, Economics

Skills:CollaborationTeam leadershipAnalytical skillsLeading changeData-driven performance

Tech Stack:OTIFOSAIBPS&OPS&OEDemand PlanningPower BIDigital control towersAdvanced planning tools

Company Brief

Diageo

Global beverage alcohol company producing and distributing spirits, beer, and ready-to-drink beverages. Owns major brands like Johnnie Walker, Smirnoff, Guinness, and Baileys, operating across multiple markets with a broad retail and hospitality presence.

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1997

Website LinkedIn

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Diageo

3 days ago

Customer Service Head

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Jakarta

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Drive customer engagement and collaboration to win with customers, including daily/weekly/monthly OTIF tracking and improvement with day-week-30-90 plans.
•Run market logistics operations to deliver on-time, full, error-free service while managing logistics cost per case and ensuring compliance through partnerships with Commercial, Procurement, and suppliers.
•Serve as gatekeeper for Innovation and Brand Change projects, ensuring alignment to strategic objectives and quality standards.
•Lead the Supply Business Continuity Plan and represent the Supply function in the Risk Management Committee.
•Lead, coach, and operationalize the in-market supply organization to execute the IBP process to standards, partnering with SC&P interfaces to deliver market KPIs and joint business planning.

Key Requirements

•12+ years in progressive roles across end-to-end Supply Chain with experience in Customer Engagement and planning (IBP, S&OP, S&OE, Demand Planning).
•Operational delivery accountability in a market context, preferably within multinational CPG/FMCG environments.
•Proven experience working in a matrix organization, partnering with senior business leadership and cross-functional stakeholders.
•Hands-on logistics experience and multiple route-to-market experience.
•BSc in Industrial Engineering, Operations Research, Supply Chain, Data Science/Statistics/Applied Mathematics, or Economics (MBA/MSc desirable).

Experience:12+ yearsCPGFMCGSupply chainLogistics

Education:Bachelor's in Industrial Engineering, Operations Research, Supply Chain, Data Science/Statistics/Applied Mathematics, Economics

Skills:CollaborationTeam leadershipAnalytical skillsLeading changeData-driven performance

Tech Stack:OTIFOSAIBPS&OPS&OEDemand PlanningPower BIDigital control towersAdvanced planning tools

Company Brief

Diageo

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1997

Website LinkedIn