Account Manager

Delivery Hero
Egypt
Workplace: HybridContractFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Negotiation","Interpersonal skills","Analytical skills","Customer-first mindset"]

Own and grow relationships with restaurant and vendor partners for Talabat. You’ll act as the main point of contact, supporting partner satisfaction and retention while serving as a trusted advisor. Use sales, operational, and engagement data to identify opportunities in menu performance, pricing, promotions, and delivery logistics. Drive account growth through upsells, cross-promotions, content optimization, and marketing campaigns, while coordinating with Marketing, Logistics, and Operations and managing commercial agreements.

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Delivery Hero
Delivery Hero
1 month ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own and grow relationships with restaurant and vendor partners for Talabat. You’ll act as the main point of contact, supporting partner satisfaction and retention while serving as a trusted advisor. Use sales, operational, and engagement data to identify opportunities in menu performance, pricing, promotions, and delivery logistics. Drive account growth through upsells, cross-promotions, content optimization, and marketing campaigns, while coordinating with Marketing, Logistics, and Operations and managing commercial agreements.
Location: Egypt
Workplace: Hybrid
Employment Type: Contract · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain strong, long-term relationships with restaurant and vendor partners to drive satisfaction and retention.
  • •Analyze sales, operational, and engagement data to identify improvements in menu performance, pricing, promotions, and delivery logistics.
  • •Deliver actionable recommendations through regular business reviews to align on results, opportunities, and growth plans.
  • •Identify portfolio growth opportunities (upsell services, cross-promotions) and support partner content optimization for better engagement and conversion.
  • •Negotiate and renew commercial agreements and ensure partners comply with service-level agreements and operational standards, coordinating with internal teams to resolve issues.

Key Requirements

  • •Bachelor’s degree in Business, Marketing, or a related field.
  • •2+ years of experience in Account Management, Sales, or Partner Success (food tech, FMCG, or e-commerce experience is a plus).
  • •Strong analytical skills with comfort working with data dashboards and Excel/Google Sheets.
  • •Excellent communication, negotiation, and interpersonal skills.
  • •Customer-first mindset with the ability to work independently in a fast-paced environment.
Experience:2+ yearsFood techFMCGE-commerce
Education:Bachelor's in Business, Marketing, or related field
Skills:CommunicationNegotiationInterpersonal skillsAnalytical skillsCustomer-first mindset
Languages:English
Tech Stack:ExcelGoogle SheetsData dashboards

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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