AECOM

1 month ago

IT Desktop Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 minutes agoStatus: Live

Job Summary

L2 IT Desktop Support Engineer providing comprehensive EUC support for end-user computing, including Windows OS imaging, hardware/software troubleshooting, asset management, and vendor coordination. Will work with MSPs, perform IMAC activities, ensure conference room health checks, and handle incident management to restore services within SLA/OLA.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide imaging, installation, and configuration of Windows operating systems and related software.
•Address and resolve hardware and software break-fix issues, performing deskside interventions as needed.
•Deliver EUC/Desktop field services support, including IMAC activities and conference room health checks.
•Coordinate with Managed Service Providers for escalations and advanced troubleshooting.
•Manage asset inventory and coordinate with disposal vendors to ensure secure storage and disposal.

Pay and Benefits

Perks:Health InsuranceDentalVisionRetirementEquity

Key Requirements

•Minimum 3-5 years of experience in technical field services or a similar role
•Proficiency in Windows OS imaging, installation, and configuration
•Strong troubleshooting skills for hardware and software issues
•Experience in asset management, vendor coordination, and incident management
•Excellent communication and coordination skills, especially with L3 teams and vendors

Experience:3-5 yearsEnd-user computingField servicesEUC

Skills:CommunicationProblem-solvingCoordinationIndependenceTeamwork

Certifications:ITIL FoundationCompTIA A+Microsoft Certified: Modern Desktop Administrator Associate

Languages:English

Tech Stack:WindowsWindows OS imagingEUCITILITSMMSPA+Modern Desktop AdministratorMicrosoft Certified

Company Brief

AECOM

AECOM is a global infrastructure firm providing design, consulting, construction, and management services across transportation, buildings, water, environment, and energy sectors, delivering large-scale projects for public- and private-sector clients worldwide.

Industry: Civil Engineering

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Los Angeles, United States

Founded: 1990

Glassdoor: 3.6

Website LinkedIn Glassdoor

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AECOM

1 month ago

IT Desktop Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 minutes agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide imaging, installation, and configuration of Windows operating systems and related software.
•Address and resolve hardware and software break-fix issues, performing deskside interventions as needed.
•Deliver EUC/Desktop field services support, including IMAC activities and conference room health checks.
•Coordinate with Managed Service Providers for escalations and advanced troubleshooting.
•Manage asset inventory and coordinate with disposal vendors to ensure secure storage and disposal.

Pay and Benefits

Perks:Health InsuranceDentalVisionRetirementEquity

Key Requirements

•Minimum 3-5 years of experience in technical field services or a similar role
•Proficiency in Windows OS imaging, installation, and configuration
•Strong troubleshooting skills for hardware and software issues
•Experience in asset management, vendor coordination, and incident management
•Excellent communication and coordination skills, especially with L3 teams and vendors

Experience:3-5 yearsEnd-user computingField servicesEUC

Skills:CommunicationProblem-solvingCoordinationIndependenceTeamwork

Certifications:ITIL FoundationCompTIA A+Microsoft Certified: Modern Desktop Administrator Associate

Languages:English

Tech Stack:WindowsWindows OS imagingEUCITILITSMMSPA+Modern Desktop AdministratorMicrosoft Certified

Company Brief

AECOM

Industry: Civil Engineering

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Los Angeles, United States

Founded: 1990

Glassdoor: 3.6

Website LinkedIn Glassdoor