Account Manager

Aurora Solar
London
Workplace: HybridFull timeGBP 61,100 - 82,700 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Strategic planning","Relationship building","Negotiation","Communication","Organizational discipline"]

Own and grow a European portfolio of Aurora customers, primarily across Germany, the UK, and France. Drive retention, adoption, and expansion by leading renewals and commercial negotiations, building strategic account plans, and identifying upsell and cross-sell opportunities. Use product usage data and UV metrics to forecast expansion and flag churn risk. Collaborate with Sales Engineering, Implementation, Product, Marketing, and Support to deliver seamless outcomes and ROI.

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FursaFursa
Aurora Solar
Aurora Solar
2 days ago

Account Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Own and grow a European portfolio of Aurora customers, primarily across Germany, the UK, and France. Drive retention, adoption, and expansion by leading renewals and commercial negotiations, building strategic account plans, and identifying upsell and cross-sell opportunities. Use product usage data and UV metrics to forecast expansion and flag churn risk. Collaborate with Sales Engineering, Implementation, Product, Marketing, and Support to deliver seamless outcomes and ROI.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and grow a portfolio of Aurora customers across Europe, driving retention, adoption, and expansion across Aurora and HelioScope.
  • •Lead renewals and commercial negotiations, including early renewals, amendments, and custom pricing structures.
  • •Develop and execute strategic account plans with customer stakeholders to achieve measurable usage growth and lasting partnership value.
  • •Build pipeline within your book of business by identifying upsell and cross-sell opportunities through proactive outreach and marketing-qualified leads.
  • •Use product usage data and UV metrics to forecast expansion, flag churn risk, and lead executive business reviews aligned on goals, milestones, and ROI.

Pay and Benefits

Salary: GBP 61,100 - 82,700 annually
Perks:Home OfficeInternetPaid LeaveParental LeaveHealth Insurance

Key Requirements

  • •3+ years of experience in account management, customer success, or sales within SaaS, energy technology, or a related field.
  • •Proven track record of growing a customer portfolio through renewals, upsells, and cross-sells.
  • •Strong commercial acumen, including experience negotiating contracts, renewals, and pricing structures.
  • •Ability to build strategic relationships with executive stakeholders and navigate complex customer organizations.
  • •Experience using data and customer insights to drive adoption, identify risk, and develop account growth strategies.
Experience:3+ yearsSaaSEnergy technologySolarClean energyClimate tech
Skills:Strategic planningRelationship buildingNegotiationCommunicationOrganizational discipline
Languages:EnglishGermanFrench
Tech Stack:SalesforceCRMHelioScope

Company Brief

Aurora Solar
Builds cloud-based software for solar designers and installers to model, design, and sell photovoltaic projects using aerial imagery, performance modeling, and workflow automation for residential and commercial solar businesses.
Industry: Solar Energy
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
Glassdoor
Glassdoor: 3.3
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