Team Manager - London Heathrow Airport T3 (Hounslow, , GB)

Burberry
United Kingdom
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Motivation","Communication","Organisational skills","Customer relationship building","Performance management"]

Lead and coach a small shop-floor team at Heathrow Terminal 3 to deliver an exceptional Burberry customer experience and meet commercial goals. Drive performance across product categories through goal setting, feedback, and performance management. Maintain daily operations in a fast-paced airport retail environment while balancing service, compliance, and priorities. Build lasting relationships with local and international clients through luxury clienteling and visible leadership.

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Burberry
Burberry
5 days ago

Team Manager - London Heathrow Airport T3 (Hounslow, , GB)

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Last checked: 15 hours agoStatus: Live

Job Summary

Lead and coach a small shop-floor team at Heathrow Terminal 3 to deliver an exceptional Burberry customer experience and meet commercial goals. Drive performance across product categories through goal setting, feedback, and performance management. Maintain daily operations in a fast-paced airport retail environment while balancing service, compliance, and priorities. Build lasting relationships with local and international clients through luxury clienteling and visible leadership.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and motivate a small team to deliver exceptional customer experiences and achieve commercial objectives.
  • •Drive individual and store performance across product categories through effective goal setting, feedback, and performance management.
  • •Deliver the Burberry Experience consistently to ensure every customer interaction reflects brand values and standards.
  • •Build and nurture strong relationships with local and international clients to create long-term loyalty and repeat business.
  • •Ensure smooth daily operations in a fast-paced airport retail environment, balancing customer service, compliance, and operational priorities.

Key Requirements

  • •Strong understanding of the airport retail environment and the ability to adapt to its operational demands.
  • •Proven experience in luxury clientelling and developing long-term customer relationships.
  • •Previous leadership experience within luxury retail, premium retail, or a customer-focused environment.
  • •Confidence motivating, coaching, and developing high-performing teams.
  • •Strong communication and interpersonal skills to build credibility across diverse customer and colleague groups.
Experience:Luxury retailPremium retailClienteling
Skills:LeadershipCoachingMotivationCommunicationOrganisational skillsCustomer relationship buildingPerformance management

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn