ETCH iTeam Customer Engineer II

Applied Materials
Japan
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1-2 yearsEducation: associatesSkills: ["Communication","Customer coordination","Troubleshooting"]

Serve as the direct liaison with customers for installation, maintenance, and upgrades of iTeam customer equipment. Use digital analytics and basic diagnostic techniques to troubleshoot issues, while performing preventive and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Work closely with Senior Field Service Engineers for guidance, coordinating and communicating with customers to ensure smooth operations and exceptional service.

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Applied Materials
Applied Materials
6 days ago

ETCH iTeam Customer Engineer II

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers for installation, maintenance, and upgrades of iTeam customer equipment. Use digital analytics and basic diagnostic techniques to troubleshoot issues, while performing preventive and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Work closely with Senior Field Service Engineers for guidance, coordinating and communicating with customers to ensure smooth operations and exceptional service.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Collaborate with Senior Field Service Engineers on installing, maintaining, and upgrading customer equipment
  • •Use digital analytics for troubleshooting
  • •Apply basic diagnostic techniques to assess and address technical issues with guidance
  • •Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service
Travel: Extensive travel

Pay and Benefits

Perks:Travel AllowanceEmployee Assistance

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification
  • •1–2 years of work experience in customer/field service support or a related technical field
  • •Ability to read and interpret electrical and mechanical schematics
  • •Experience diagnosing and resolving basic technical challenges
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint, plus a valid driver’s license
Experience:1-2 years
Education:Associate's
Skills:CommunicationCustomer coordinationTroubleshooting
Licenses:Valid driver’s license
Tech Stack:Digital analyticsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointElectrical schematicsMechanical schematicsDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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