Sr Fraud Prevention Analyst

Levi Strauss
Mexico City
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 3+ yearsSkills: ["Analytical skills","Pattern recognition","Written and verbal communication","Sound judgment","Risk-based decision making","Cross-functional collaboration"]

Support the Enterprise Fraud & Abuse Program by monitoring and investigating ecommerce fraud across Direct-to-Consumer channels. Review high-risk orders, payments, customer accounts, refunds, and claims to balance risk mitigation with customer experience. Conduct cross-channel investigations involving account takeover, refund/return abuse, loyalty and promo misuse, gift card fraud, and internal theft. Use fraud detection and case management tools, advanced Excel, and data analysis to identify trends, recommend rule/model adjustments, and report performance against SLAs.

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Levi Strauss
Levi Strauss
3 days ago

Sr Fraud Prevention Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support the Enterprise Fraud & Abuse Program by monitoring and investigating ecommerce fraud across Direct-to-Consumer channels. Review high-risk orders, payments, customer accounts, refunds, and claims to balance risk mitigation with customer experience. Conduct cross-channel investigations involving account takeover, refund/return abuse, loyalty and promo misuse, gift card fraud, and internal theft. Use fraud detection and case management tools, advanced Excel, and data analysis to identify trends, recommend rule/model adjustments, and report performance against SLAs.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Monitor omnichannel behavior and adjust fraud models using fraud detection platforms, policy engines, and case management tools.
  • •Review high-risk orders, payments, customer accounts, refunds, and claims to determine appropriate actions.
  • •Investigate transactional anomalies and fraud, abuse, or loss prevention concerns across ecommerce, customer care, and physical retail channels.
  • •Analyze transactional and operational data to identify fraud trends, anomalies, root causes, and connections across channels.
  • •Develop reports/dashboards and support case resolution, escalation of significant events, and SLA adherence for fraud operations.

Key Requirements

  • •3+ years of experience in fraud operations, fraud investigations, trust & safety, risk operations, retail asset protection, banking fraud, or a related field.
  • •Experience conducting transaction reviews and fraud investigations with risk-based decision making in an ecommerce or digital environment.
  • •Experience using fraud detection tools, transaction monitoring platforms, and case management tools.
  • •Strong analytical skills to identify patterns, trends, and anomalies across large datasets, including advanced Excel experience with large datasets.
  • •Ability to exercise sound judgment and make risk-based decisions while balancing fraud prevention with reducing friction for legitimate customers.
Experience:3+ yearsFraud operationsFraud investigationsEcommerceDigital environmentRisk operationsRetail
Skills:Analytical skillsPattern recognitionWritten and verbal communicationSound judgmentRisk-based decision makingCross-functional collaboration
Tech Stack:ExcelFraud detection toolsTransaction monitoring platformsCase management toolsForterSignifydRiskifiedSalesforceServiceNowLookerArcSQLPoint-of-Sale (POS) databasesData visualization toolsOrder Management Systems (OMS)Case management

Company Brief

Levi Strauss
Designs, markets, and sells denim and casual apparel under the Levi's, Dockers, and related brands. The company operates globally through wholesale, retail, and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1853
WebsiteLinkedIn