DNA Account Manager

Fiserv
Omaha, Nebraska, Texas
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Relationship management","Client communication","Issue resolution","Cross-functional coordination","Client satisfaction monitoring"]

Manage a portfolio of DNA clients as the primary point of contact for service delivery, operational support, and relationship management. Coordinate client projects and service requests to ensure timely implementation and issue resolution, conduct performance-focused client meetings, and monitor satisfaction and account health to drive retention and growth. Partner with Relationship Managers and cross-functional teams to optimize account coverage and strengthen service quality in a regulated financial services environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fiserv
Fiserv
3 days ago

DNA Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Manage a portfolio of DNA clients as the primary point of contact for service delivery, operational support, and relationship management. Coordinate client projects and service requests to ensure timely implementation and issue resolution, conduct performance-focused client meetings, and monitor satisfaction and account health to drive retention and growth. Partner with Relationship Managers and cross-functional teams to optimize account coverage and strengthen service quality in a regulated financial services environment.
Location: Omaha, Nebraska, Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage day-to-day operational relationships for assigned DNA clients and coordinate service-related needs.
  • •Use a consultative approach to identify client goals, support account growth, and align service delivery with business needs.
  • •Coordinate client projects and service requests to support timely implementation, issue resolution, and accurate follow-through.
  • •Conduct relationship-based client meetings to review performance, address concerns, and reinforce long-term partnership value.
  • •Monitor client satisfaction, identify service trends, and partner with internal teams to improve retention and overall account health.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kTuition Assistance

Key Requirements

  • •5+ years of experience in account management, service management, client support, or relationship management in banking, financial technology, or financial services.
  • •5+ years managing client relationships and conducting client-facing meetings in a relationship-based service environment.
  • •Experience supporting customer service, service delivery, or operational coordination for financial institution clients in regulated environments.
  • •Ability to identify client issues, coordinate resolution across internal teams, and improve service outcomes.
  • •Bachelor's degree and/or an equivalent combination of education and related experience.
Experience:5+ yearsFintechPaymentsFinancial servicesRegulated environments
Education:Bachelor's
Skills:Relationship managementClient communicationIssue resolutionCross-functional coordinationClient satisfaction monitoring

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn