Client Support Specialist, Royalty Share - The Orchard

Serve as the primary point of contact for designated Book Publisher accounts, managing digital sales file processing and resolving customer service tickets. Diagnose and troubleshoot technical data file errors, then coordinate with development teams to implement fixes. Lead monthly or quarterly status calls to review performance, manage outstanding issues, and report client satisfaction trends while collaborating with Senior Account Management and Product to prioritize development cases and improve workflows.