Technical Support Engineer (.NET)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Join a small, high-ownership support team solving complex customer issues across three .NET products: Document Automation Server, Searchlight, and DocuVieware. You’ll handle async support tickets from documentation questions to deep technical debugging, write custom sample code (OCR, data extraction, conversion, PDF editing, and .NET integrations), and become the go-to technical resource. You’ll also collaborate with native engineering via bug reports, edge-case reproduction, and actionable feature requests.

Location: United States, Netherlands, Austria

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Own customer support for Document Automation Server, Searchlight, and DocuVieware, from documentation questions to deep technical debugging via the support portal.
•Write custom sample code to help customers implement complex features, including OCR, data extraction, file conversion, PDF editing, and native .NET integrations.
•Serve as the go-to technical resource from first contact through resolution for hard customer problems.
•Contribute directly to documentation by fixing gaps or confusing explanations.
•Produce detailed, actionable bug reports and feature requests; collaborate with engineering to reproduce edge cases and validate fixes and product changes.

Key Requirements

•Working knowledge of C# with the ability to read, debug, and understand real code.
•Customer-focused mindset focused on anticipating needs, identifying patterns, and improving the customer experience.
•Ability to understand how APIs behave and interpret error messages to find what’s wrong.
•Experience with Java or Python (plus).
•Collaborative, self-managing communication and initiative when obstacles arise.

Skills:CollaborationSelf-managementClear communicationProblem-solvingCustomer focus

Tech Stack:C#.NETAPIJavaPythonOCRData extractionFile conversionPDF editingJiraGitHubMCP

Company Brief

Nutrient

Provides a developer-friendly in-product analytics and experimentation platform to help product teams track user behavior, run experiments, and rapidly surface actionable insights for improving engagement and retention.

Industry: Data Infrastructure

Website

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Nutrient

1 month ago

Technical Support Engineer (.NET)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States, Netherlands, Austria

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Own customer support for Document Automation Server, Searchlight, and DocuVieware, from documentation questions to deep technical debugging via the support portal.
•Write custom sample code to help customers implement complex features, including OCR, data extraction, file conversion, PDF editing, and native .NET integrations.
•Serve as the go-to technical resource from first contact through resolution for hard customer problems.
•Contribute directly to documentation by fixing gaps or confusing explanations.
•Produce detailed, actionable bug reports and feature requests; collaborate with engineering to reproduce edge cases and validate fixes and product changes.

Key Requirements

•Working knowledge of C# with the ability to read, debug, and understand real code.
•Customer-focused mindset focused on anticipating needs, identifying patterns, and improving the customer experience.
•Ability to understand how APIs behave and interpret error messages to find what’s wrong.
•Experience with Java or Python (plus).
•Collaborative, self-managing communication and initiative when obstacles arise.

Skills:CollaborationSelf-managementClear communicationProblem-solvingCustomer focus

Tech Stack:C#.NETAPIJavaPythonOCRData extractionFile conversionPDF editingJiraGitHubMCP

Company Brief

Nutrient

Industry: Data Infrastructure

Website