L1 Technical Support Agent (Spanish and English Speaking)

Canary Technologies
Argentina
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Troubleshooting","Attention to detail","Follow-through","Collaboration","Adaptability","Coachable","Ownership","Integrity","Time zone flexibility"]

Provide first-line technical and product support for hotel customers, handling everyday questions and standard issues with speed, accuracy, warmth, and clear follow-through. Follow documented workflows and maintain strong ticket hygiene, SLA awareness, and internal notes. Communicate effectively in Spanish and English, troubleshoot common problems responsibly, and use approved tools (including AI) while continuously improving product knowledge and support execution.

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Canary Technologies
Canary Technologies
6 days ago

L1 Technical Support Agent (Spanish and English Speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-line technical and product support for hotel customers, handling everyday questions and standard issues with speed, accuracy, warmth, and clear follow-through. Follow documented workflows and maintain strong ticket hygiene, SLA awareness, and internal notes. Communicate effectively in Spanish and English, troubleshoot common problems responsibly, and use approved tools (including AI) while continuously improving product knowledge and support execution.
Location: Argentina
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer standard product questions using Canary documentation, account context, internal tools, and approved workflows.
  • •Troubleshoot common technical issues with curiosity and evidence before escalating.
  • •Respond with clear, warm, actionable communication that reduces unnecessary back-and-forth.
  • •Maintain strong ticket hygiene, internal notes, queue awareness, SLA awareness, and follow-through.
  • •Apply coaching and feedback to improve product knowledge, troubleshooting, communication, and execution while using approved AI tools responsibly.

Pay and Benefits

Perks:Paid LeaveLearning BudgetTravel Allowance

Key Requirements

  • •Native or bilingual proficiency in Spanish, with professional working proficiency in English and Spanish to communicate technical/product concepts clearly.
  • •Ability to work standard business hours (9am–6pm) in a mainland US (PT/MT/CT/ET) or European time zone (Central European Time).
  • •Experience supporting customers by phone, in addition to email and chat.
  • •Experience in customer service or technical support, including hospitality, SaaS, or another customer-facing role.
  • •Clear written and verbal communication skills and curiosity to investigate before escalating.
Experience:HospitalitySaaSCustomer serviceTechnical support
Skills:CommunicationProblem-solvingTroubleshootingAttention to detailFollow-throughCollaborationAdaptabilityCoachableOwnershipIntegrityTime zone flexibility
Languages:EnglishSpanish
Tech Stack:ZendeskSaaS toolsProperty management systemsAI tools

Company Brief

Canary Technologies
Provides cloud-connected environmental monitoring and analytics for commercial properties, combining IoT sensors and a SaaS platform to track HVAC performance, energy use, and indoor air quality for predictive maintenance and operational efficiency.
Industry: Facility Management
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