Personal Assistant to General Manager in charge of Quality

Kempinski
Brazzaville
Workplace: OnsiteContractFunction: Executive & General ManagementSkills: ["Communication"]

Support the General Manager by setting up and running a professional executive office and ensuring smooth executive department operations. Manage daily guest feedback and quality reporting across channels (including GSS and Review Pro), coordinate quality meetings and action plans, and help drive improvement initiatives with department managers. Handle mail, calls, tracing files, VIP arrivals, complaint handling, and internal mediation between departments.

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Kempinski
Kempinski
2 days ago

Personal Assistant to General Manager in charge of Quality

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support the General Manager by setting up and running a professional executive office and ensuring smooth executive department operations. Manage daily guest feedback and quality reporting across channels (including GSS and Review Pro), coordinate quality meetings and action plans, and help drive improvement initiatives with department managers. Handle mail, calls, tracing files, VIP arrivals, complaint handling, and internal mediation between departments.
Location: Brazzaville
Workplace: Onsite
Employment Type: Contract
Job Function: Executive & General Management

Key Responsibilities

  • •Set up and operate the hotel executive office on behalf of the General Manager and represent the office professionally.
  • •Process daily guest feedback and correspondence and manage quality-related entries (including GSS and Review Pro).
  • •Run quality measurement activities (guest surveys, internal quality audits, and mystery shopper balance results) and support statistical analysis.
  • •Coordinate quality meetings and implement quality action plans with responsible department managers.
  • •Handle executive administration tasks including daily mail/calls organization, complaint handling, VIP arrivals, internal mediation, and travel arrangements.

Key Requirements

  • •Fluent in French; good command of English is a plus.
  • •Confident with computer systems (Microsoft).
  • •Good communication skills.
  • •Ability to manage guest feedback, questionnaires, and the Customer Satisfaction Tool.
  • •Strong office administration and executive support responsibilities.
Skills:Communication
Languages:FrenchEnglish
Tech Stack:MicrosoftGSSReview ProLobster OpsSocial media

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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