Technical Community Lead, Pro

OpenAI
New York
Workplace: HybridFull timeUSD 216,000 - 240,000 annuallyFunction: Program & Project Management (PMO)Skills: ["Curiosity","Organization","Prioritization","Technical fluency","Writing","Editing","Judgment","Independent operation","Rigor","Communication"]

Build and scale a high-signal community of advanced ChatGPT Pro users by running high-touch programming, onboarding, and retention systems. Develop deep relationships through interviews and ongoing outreach, while supporting advanced technical workflows across ChatGPT, Codex, and agents. Curate chats and patterns into editorial-friendly insights and user stories, and partner with DevEx, Product, and Research to route feedback and improve product testing and feedback loops.

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FursaFursa
OpenAI
OpenAI
1 month ago

Technical Community Lead, Pro

āœ“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Build and scale a high-signal community of advanced ChatGPT Pro users by running high-touch programming, onboarding, and retention systems. Develop deep relationships through interviews and ongoing outreach, while supporting advanced technical workflows across ChatGPT, Codex, and agents. Curate chats and patterns into editorial-friendly insights and user stories, and partner with DevEx, Product, and Research to route feedback and improve product testing and feedback loops.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • ā€¢Run and grow a high-signal community for advanced ChatGPT Pro users, managing engagement and repeatable onboarding, retention, and communications systems.
  • ā€¢Design and execute community programming such as product demos, office hours, show-and-tell sessions, peer-learning formats, and in-person events.
  • ā€¢Support advanced technical workflows by running technical office hours, demos, and workflow reviews, and routing technical questions, bugs, and edge-case feedback to the right teams.
  • ā€¢Curate and evaluate user chats and workflows for editorial publication and internal learning, distilling patterns into actionable insights and reusable examples.
  • ā€¢Produce user profiles and case studies, contribute to editorial channels (including Substack, social content, and newsletters), and help run small cohorts for product testing and feedback loops.

Pay and Benefits

Salary: USD 216,000 - 240,000 annually
Equity and Bonus:Equity

Key Requirements

  • ā€¢Strong technical fluency: understand technical workflows, product behavior, and communicate credibly with builders.
  • ā€¢Hands-on experience using AI tools for complex work, ideally including Codex, agents, APIs, automation, or technical prototyping.
  • ā€¢Ability to break down user workflows, identify friction, document edge cases, and translate technical usage into clear product feedback.
  • ā€¢Strong writing and editing skills to turn complex technical behavior into precise, accessible stories and examples.
  • ā€¢High organization and the ability to manage competing priorities and close loops reliably.
Experience:AIMachine learning
Skills:CuriosityOrganizationPrioritizationTechnical fluencyWritingEditingJudgmentIndependent operationRigorCommunication
Tech Stack:ChatGPTCodexAgentsAPIsSubstack

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALLĀ·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor