Cisco

2 weeks ago

Apple Technical Advisor - Japanese speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide world-class troubleshooting and first-line technical support for Cisco employees’ Apple devices, including macOS/iOS upgrades, initial setup, authentication/password resets, and network connectivity/VPN issues. Help with Mobile Device Management (MDM) enrollment, mobile app installation and troubleshooting, and peripherals/networking hardware setup. Document and monitor support cases, report trends to leadership, and collaborate with engineering and knowledge management teams to resolve and improve solutions.

Location: Australia

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide first-line troubleshooting and technical support for Cisco employees’ Apple devices.
•Perform macOS/iOS upgrades, initial setup, and ongoing assistance with authentication and password resets.
•Support network connectivity and VPN issues, including setup of peripherals and networking hardware.
•Handle installation, troubleshooting, and use of macOS/iOS applications, including MDM enrollment and related device management.
•Document support engagements, monitor and report issue trends, and collaborate with engineering and knowledge management to resolve/escalate issues.

Key Requirements

•Ability to read, write, and speak fluently in English and Japanese.
•Two years of professional technical troubleshooting expertise with Apple devices.
•Experience in customer service or technical troubleshooting via phone and chat.
•Experience using, setting up, and troubleshooting macOS and iOS in a business environment.
•Experience with Mobile Device Management (MDM) technologies and macOS/iOS applications (including tooling such as Microsoft Office 365).

Skills:Customer serviceTroubleshootingCommunicationDocumentationMultitasking

Certifications:Apple IT Certifications

Languages:EnglishJapanese

Tech Stack:MacOSIOSMobile Device Management (MDM)VPNMicrosoft Office 365Mobile Device ManagementMobile Device Management (MDM) enrollmentMulti Factor Authentication (MFA)Single sign-on (SSO)IT ticketing systems

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

2 weeks ago

Apple Technical Advisor - Japanese speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Australia

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide first-line troubleshooting and technical support for Cisco employees’ Apple devices.
•Perform macOS/iOS upgrades, initial setup, and ongoing assistance with authentication and password resets.
•Support network connectivity and VPN issues, including setup of peripherals and networking hardware.
•Handle installation, troubleshooting, and use of macOS/iOS applications, including MDM enrollment and related device management.
•Document support engagements, monitor and report issue trends, and collaborate with engineering and knowledge management to resolve/escalate issues.

Key Requirements

•Ability to read, write, and speak fluently in English and Japanese.
•Two years of professional technical troubleshooting expertise with Apple devices.
•Experience in customer service or technical troubleshooting via phone and chat.
•Experience using, setting up, and troubleshooting macOS and iOS in a business environment.
•Experience with Mobile Device Management (MDM) technologies and macOS/iOS applications (including tooling such as Microsoft Office 365).

Skills:Customer serviceTroubleshootingCommunicationDocumentationMultitasking

Certifications:Apple IT Certifications

Languages:EnglishJapanese

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor