Customer Success Manager (CSM-HCM) - SAP Next Gen - SAP Academy for Customer Success - Shenzhen

SAP
Shenzhen
Full timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Communication","Problem-solving","Project management","Collaboration","Emotional intelligence"]

Guide customers through their business journey with SAP solutions as part of the SAP Next Gen Academy for Customer Success. You’ll complete a 10-month learn-apply program blending classroom and field phases, enhance skills in retention and value realization, and become a strategic point of contact within an assigned HCM solution portfolio. After onboarding and mentoring, you’ll move into a customer-facing CSM role supporting satisfaction, renewals, and upsells for Cloud products.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager (CSM-HCM) - SAP Next Gen - SAP Academy for Customer Success - Shenzhen

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Last checked: 2 hours agoStatus: Live

Job Summary

Guide customers through their business journey with SAP solutions as part of the SAP Next Gen Academy for Customer Success. You’ll complete a 10-month learn-apply program blending classroom and field phases, enhance skills in retention and value realization, and become a strategic point of contact within an assigned HCM solution portfolio. After onboarding and mentoring, you’ll move into a customer-facing CSM role supporting satisfaction, renewals, and upsells for Cloud products.
Location: Shenzhen
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Complete a 10-month learn-apply program with classroom and field phases to build capability for a customer-facing CSM role.
  • •Act as a strategic point of contact for customers within an assigned solution portfolio by coordinating appropriate internal resources.
  • •Oversee key customer milestones from deal signature through system provisioning, monitoring implementation progress, and achieving business case outcomes.
  • •Drive customer retention, satisfaction, renewals, references, and upsells for Cloud products within the solution portfolio.
  • •Build solution/industry knowledge and improve value realization skills through onboarding, on-the-job training, and mentoring.
Travel: High travel

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to deliver strategic guidance and solutions that drive customer success and long-term value, including resolving issues and managing escalations.
  • •Cooperative, productive approach to working relationships with internal and external stakeholders.
  • •Ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
  • •Understanding of AI fundamentals, including uses and ethics, to identify business problems solvable with AI.
Experience:2-3 years
Skills:CommunicationProblem-solvingProject managementCollaborationEmotional intelligence
Languages:English
Tech Stack:SAP SuccessFactors

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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